Business ProfileforBlue Star Auto Link

On December 27, 2022 we were charged $10.53 for service thru Blue Link Auto and the next day or so I called to cancel and request a refund because that is not what we wanted. The service rep at the time said she would cancel it and we would be refunded the $10.53 in 5-7 days. A week or two went by and I did not see the refund. I called several times to them giving me several reasons why they could not credit my account that they took the money from and had no issue taking the money or send me a check. The 3 or 4th service rep I spoke to said that at the end of January they would send me an email with a link to put the $10.53 into a different account. I called last week because I realized no such email every came and have received at least 20 emails saying it would be cancelled and I can exepect a refund into the account that it was taken from. This to date has not happened over a month almost two months now. I called last week and they said I would have to wait to the end of this month again for them to send me the email that I could put the money they have taken into another account. I called and was highly upset asked to speak to a supervisor and threatened with the BBB and the consumer protection department. It is not a lot of money but it is the principal of it that they can so quickly zap my account for the funds but take almost two months to refund it is just unacceptable. I would like my money back from them as quickly as possible I should not have to wait any longer than I have already waited.