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BBB Accredited Business sinceAdditional Locations
Phone: (630) 355-3200 275 E Ogden Ave., Naperville, IL 60563
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A BBB Accredited Business since
BBB has determined that Acorn Tire-Naperville meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Acorn Tire-Naperville include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMr. Frank G. Aleman, Director
Tire Dealers Tire Dealers (NAICS: 441320)
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Been customer of Acorn since 02/08/10. 07/30/13 Invoice # N-XXXXXX - Valve cover gasket replaced, $450 11/12/13 Invoice # N-XXXXXX - Valve cover gasket replaced 11/16/13 Invoice # N-XXXXXX - Check for oil leak. 11/20/13 Invoice # N-XXXXXX - Valve cover gasket replaced. 12/18/14 Invoice # N-XXXXXX - Oil smell in car. MULTIPLE LEAKS on vehicle. 12/26/14 Invoice # N-XXXXXX - Followup on tracer dye. Replaced a/c compressor. 01/05/15 Invoice # N-XXXXXX Check for leaks, Replaced oil pan gasket. 05/23/15 - Took car to third party because car was overheating. Found that fan had become disconnected. At that time, I was informed of poor workmanship on the valve cover gasket repair. A sealant was applied on the outside of the gasket, apparently to stop leakage. Although there is no leak at this time, I was told it's just a matter of time before the leak happens again. 05/25/15 - Memorial Day. 05/26/15 - Took car to Acorn to discuss problem about the gasket cover issue. Manager was off that day. Discussed problem with head mechanic (***). He indicated he would talk to tech whom serviced the car and also let the manager know of my concerns. At this time, I STILL have not received a return call from Acorn.AT this point I have very little trust in their workmanship. I have had other repairs there took more than one time to resolve.
Desired Settlement: Refund for the amount I spent on replacing the valve cover gasket. It took them 4 tries to fix the problem and at the end the gasket cover was sealed on the outside.Poor workmanship.
Business Response: Initial Business Response /* (1000, 7, 2015/07/15) */ Hello Mr. ******, I'm sorry for the frustration this situation has caused, it is my understanding that ****** refunded you for the service. I hope you are satisfied with this resolution. Regards, ***** ****** Initial Consumer Rebuttal /* (2000, 9, 2015/07/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Problems with Product/Service
Read Complaint Details
Complaint: Be aware please do not bring your cars here! The mechanics are incompetent. I brought my BMW X3 in for issues with AC. I was suggested to do a recharge which I was told should take care of the AC and at that time they would also put in a dye to see if there were any leaks. I was charged $189 for the service. 4 days after the Ac was not working again at that time my husband brought back the car in again to figure out what was happening. Acorn Tire at that time checked for the leak and could not locate it and decided to put more Freon in along with a dye and asked us to return again in 2 days (for the third time) to see where the leak is. After bringing the car for the third time they still could not locate the leak and now suggested to have another thing looked at which was now going to cost me over $1,900.00. Keep in mind they are still not sure that this will fix my current problem. We decided to wait and research more on the suggested service. That was on July 2nd that we visited Acorn tire. On July 14th I took my car into BMW dealership for yearly maintenance service and to my surprise I was told that my car was missing the Skid Shield which is like a panel/cover that is placed under the car. I asked them is it anywhere near the AC system. They confirmed that yes it is. I was stunned and right after the services from the dealership I went straight to Acorn Tire and spoke with the Manager. While waiting in the shop for the fourth time the Manager comes over and quietly whispers and confirms that the panels are still sitting in the back and apparently his excuse was since they were busy on the day that we last went they forgot to put it back on. He continues to whisper and tells me that they'll "take care of it" for me. Like they are doing me a huge favor by fixing it for me.This was surely Red flag! For me. Know I get the felling what if they are trying to sabotage my car as the AC system never gave me trouble at all. It worked perfectly fine in the prior summer. I took the car in for something else in December what if they screwed up something at that time. Well I will never know now. Now on another Issue I had purchased 4 new tires from them for the same car along with warranties. I was told these would cover parts and labor for the time that they were under warranty. After getting the tire installed I had nothing but trouble with them. If it wasnt a flat then it was always pressure issues with them. It came to a point that one of the tire would need to be replaced. I was told that it would cost me additional for the new tires I explained to them that they are under warranty and should not be costing me to get them replaced. They kept insisting that its not and that it shows nothing in their computer system. Luckily I had saved my receipt from that purchased and showed it to them. It clearly stated that it would cover parts and labor. Still they were trying to get the labor cost out of me. I did not give in. I was just relieved that I had saved that receipt. We for sure won't go back here, considering they screwed two things up. If you want my advice stay away from Acorn tire, I used to think you were great.
Desired Settlement: DesiredSettlementID: Refund I am seeking refund of $188.69 for the service charges that I paid for on June 26th. As they were not able to fix the problem.
Business Response: Initial Business Response /* (1000, 5, 2015/07/15) */ Hello *****, I read your Yelp complaint and I'm sorry for what happened. I immediately called **** (the store manager) and after hearing the full story, I fired the mechanic that forgot to put your shield back on your car. I assure you I do not tolerate sloppy work on any car. Again I am sorry and embarrassed for this issue. I can write you a check for the $188, would you like me to mail it to your house or would you be willing to pick it up at the store? Initial Consumer Rebuttal /* (2000, 7, 2015/07/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thanks for your response, yes please mail the check. *****
|11/6/2014||Problems with Product/Service|