This business is not BBB accredited.

Super Seats

Phone: (888) 849-3499 728 NW Hwy 228, Fox River Grove, IL 60021


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Super Seats include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Super Seats include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Super Seats
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 07, 2011
Business Category

Ticket Sales - Events All Other Travel Arrangement and Reservation Services (NAICS: 561599)


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    728 NW Hwy 228

    Fox River Grove, IL 60021

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/2/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Clicked a link on pepsicenter.com that should have gone to altitudetickets.com. Instead it went to Super Seats. Having used the link before we trusted that the information on it was current and reasonable. Later that evening it was discovered that the website was not the legitimate website for altitudetickets.com. A call was placed within 24 hours of the transaction to cancel the transaction. The 'customer service' dept said all sales were final though no sales had taken place as the tickets were not on sale as of yet AND they had hijacked the link that should have gone to altitude tickets. The cost of the tickets for better seats than Super Seats was promising was under $200. Super Seats is charging $701.08 for worse seats. There is no justification for that kind of markup except for fraud. Additionally, we have received our legitimate tickets already but have received nothing from Super Seats so product was not delivered.

Desired Settlement: Given that Super Seats took over a link that should have gone to altitudetickets.com and did NOT provide a reasonable service expecially because it was based on fraud and deception, we would like a credit/refund of the $701.08 charged for the tickets. We do not have the tickets so there is nothing to return.