This business is not BBB accredited.
Phone: (718) 426-9434 4841 N Orange Ave Unit 101, Norridge, IL 60706
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Smart Circle include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementRhonda White
Ticket Sales - Events All Other Travel Arrangement and Reservation Services (NAICS: 561599)
THIS LOCATION IS NOT BBB ACCREDITED
4841 N Orange Ave Unit 101
Norridge, IL 60706 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: A few years ago (exact date unknown) an individual came to my workplace and was selling the Smart Circle card. I purchased this certificate for $49.99 which was supposed to be valid for a "promotional discount vacation" offer. The website listed on this card as the sponsor for this offer is no longer valid, and when I contacted Smart Circle several months ago, I was told this offer was no longer valid, even though the expiration field is blank on this card which implies that there is no expiration to this offer. Since I was advised that this card was no longer valid, I requested either a refund of the purchase price, which was $49.99 or an exchange for a VALID card which I could use, and was denied. I believe that I should be refunded the $49.99 because this Smart Circle card is now just a useless piece of paper and I have been conned. Please contact me to assist me in resolving this issue. Thank you.
Desired Settlement: I would like a refund of the $49.99 that I paid for the Smart Circle card since it is now useless.
Business Response: Initial Business Response /* (1000, 5, 2014/12/29) */ Contact Name and Title:************* Contact Phone: XXX XXX-XXXX Contact Email: ******************@yahoo.com I have NEVER worked for The Smart Circle Company. I worked in 2012 for a marketing company called Promotional Advertising based out of Ohio, and their packages retail for $63.99. I am aware the reservation department is based out of New York, and can be contacted at ***@partycruisechicago.com If you contact the above email you can get the contact information for Smart Circle. I have never worked for that company, and I do not have their contact information. Kindest Regards- ****** *****