This business is not BBB accredited.

Smart Circle

Phone: (718) 426-9434 4841 N Orange Ave Unit 101, Norridge, IL 60706

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Smart Circle include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Smart Circle
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 25, 2011
Business Management
Rhonda White
Contact Information
Principal: Rhonda White
Business Category

Ticket Sales - Events All Other Travel Arrangement and Reservation Services (NAICS: 561599)

Additional Locations


    4841 N Orange Ave Unit 101

    Norridge, IL 60706


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/12/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: A few years ago (exact date unknown) an individual came to my workplace and was selling the Smart Circle card. I purchased this certificate for $49.99 which was supposed to be valid for a "promotional discount vacation" offer. The website listed on this card as the sponsor for this offer is no longer valid, and when I contacted Smart Circle several months ago, I was told this offer was no longer valid, even though the expiration field is blank on this card which implies that there is no expiration to this offer. Since I was advised that this card was no longer valid, I requested either a refund of the purchase price, which was $49.99 or an exchange for a VALID card which I could use, and was denied. I believe that I should be refunded the $49.99 because this Smart Circle card is now just a useless piece of paper and I have been conned. Please contact me to assist me in resolving this issue. Thank you.

Desired Settlement: I would like a refund of the $49.99 that I paid for the Smart Circle card since it is now useless.

Business Response: Initial Business Response /* (1000, 5, 2014/12/29) */ Contact Name and Title:************* Contact Phone: XXX XXX-XXXX Contact Email: ****************** I have NEVER worked for The Smart Circle Company. I worked in 2012 for a marketing company called Promotional Advertising based out of Ohio, and their packages retail for $63.99. I am aware the reservation department is based out of New York, and can be contacted at *** If you contact the above email you can get the contact information for Smart Circle. I have never worked for that company, and I do not have their contact information. Kindest Regards- ****** *****