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Prime Time Tickets
Phone: (773) 388-3800 1025 W. Addison, Chicago, IL 60613
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Prime Time Tickets include:
- Failure to respond to 1 complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Ticket Sales - Events All Other Travel Arrangement and Reservation Services (NAICS: 561599)
THIS LOCATION IS NOT BBB ACCREDITED
1025 W. Addison
Chicago, IL 60613 Directions
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Complaint Trends - Last 3 Years
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|Neutral Review||3 points per review|
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Read Complaint Details
Complaint: I purchased 3 tickets on EBay (item ID # - XXXXXXXXXXXX) on 07/18/14 from this business for a NY Yankee game on 09/07/14. I paid immediately. The next day on 07/19, I received an email from EBay stating the business wanted to cancel my transaction without a description. An announcement went out the day before that this game was going to be ************* pre-game retirement ceremony. At that point, the business realized they can make more money then what we got them for ($1,394.00 for 3). We were called later that day by the business that they don't have the tickets or any others due to a computer glitch (which Ebay denied). I was told I would get a refund on 07/21 in the morning and never received it as of 5:45 pm. I looked on this business' website www.primetimetickets.com and the tickets we purchased were up for $2,460 each ($7,380). There are also hundreds of other tickets available for that same date which we were told were unavailable. I was also advised that they do not have any tickets that are listed on their website. I called the business to rectify the situation and advise that I saw the tickets online and they refused to assist me or send them to me. I advised them that I will be contacting the BBB and they told me to go ahead. They were very unprofessional leaving me on hold and hanging up the phone on me. I was very polite as I want the items I purchased on Friday and they are withholding them. I have all documentation regarding my confirmation of buying the tickets on Ebay, payment information through Paypal and proof of the tickets I purchased now on their website for sale. They are unwilling to assist me and they are a very dishonest company. Since this announcement on Friday, ticket prices continue to rise everyday. We cannot pay for new tickets until we get our money back and everyday we don't have our money, ticket prices are getting more expensive. These tickets were for my husband, my father-in law and my 6 year old son. This would have been a very meaningful game for them and are distraught that this occurred.
Desired Settlement: I would like the items I purchased.