BBB Business Review

This Business is not BBB Accredited

Mainline Tickets

(847) 255-9635113 McHenry Rd. Ste. 176, Buffalo GroveIL 60089-1796

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BBB Accreditation

Mainline Tickets is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Mainline Tickets' rating include:

  • Failure to respond to 3 complaints filed against business.

Customer Complaints SummaryRead complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues3
Problems with Product / Service1
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Mainline Tickets

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (4)BBB Closure Definitions
02/26/2014Advertising / Sales Issues | Read Complaint Details

Purchase number: ********
Purchase date: 2/22/2014 9:02 AM
Event: Phantom of the Opera for March 1, 2014 2p show

I was charged $115 per ticket, but the face value of the tickets I received is $27.50. When I called to ask, there was a mail box number that didn't match the number I called. When I left a message, no one responded to my call.

From how it's represented on the website, they were charging ticket price plus service fee....which means $27.50+$24.15, but I was charged $115 per ticket plus the service fee.

Desired Settlement
From how it's represented on their website, ticket price should have been $51.65.
I feel we should be refunded $87.50 per ticket.
Price charged $115.
Face value $27.50
Service fee $24.15

Since I purchased 5 tickets, the refund should be $437.50

Final Consumer Response

12:25 PM (2 hours ago)

to Better
You can withdraw my complaint.....I heard back from the vendor and was provided a reasonable explanation for the huge charge difference.

05/26/2014Advertising / Sales Issues | Read Complaint Details

Three tickets for "Motown" in Chicago were purchased through this ticket agency. **************** card was charged $300.00+ for the tickets. When the tickets arrived the ticket cost was $39.00 and a service fee of $80.00+ for service fee. Seat selection is awful. In good faith, I took advantage of the early purchase opportunity due to **************** membership. Sadly disappointed in the end result and will never deal with this ticketing agent again. For the amount charged, tickets should have been in a better section of the theatre. The service fees are highway robbery.

Desired Settlement
I'm not sure of what action can be taken regarding the issue as tickets were purchased in good faith for customer satisfaction.

11/19/2012Advertising / Sales Issues
06/19/2012Problems with Product / Service

Industry Comparison| Chart

Ticket Sales - Events

Additional Information

BBB file opened: 09/10/2011
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Business Category

Ticket Sales - Events

Industry Tips
Online Ticket Brokers

Map & Directions

Map & Directions

Address for Mainline Tickets

113 McHenry Rd. Ste. 176

Buffalo Grove, IL 60089-1796

To | From


1 Locations

  • 113 McHenry Rd. Ste. 176 

    Buffalo Grove, IL 60089-1796

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Chicago and Northern Illinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Mainline Tickets is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips for Ticket Sales - Events

Online Ticket Brokers

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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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