The provider started my service 9/27/12 based on my signing up on their website. There was NO explanation of charges on the final screen, except a statement that I am signing up for 12 months of service for #339.99, plus shipping charge for the receiver, plus $30 for the wireless adapter. That is ALL that they provide their customers. Based on that, I had every right to assume that the equipment belongs to me after paying for everything. There was no statement to the contrary. Few days later I had to check my credit card activity to confirm they charged 14% tax of $46 for the service of $339.99. I checked with the state, county and city Dept of Revenue and Commerce Dept and they confirmed that the state of Illionois tax is up to 6.25%, Cook County tax is up to 1%, City of Chicago tax is up to 1.25%, therefore the maximum tax they could charge is 8.50% - not 14%. They also charged $4 for the $30 wireless adapter, confirming their strange tax calculation of 14%. Additionally I asked for a contract or summary of Terms and Conditions to be sent to me. I sent this to their General Manager on 10/1/12. There was no reply. I sent another request for the explanations above plus another request for Terms and Conditions on 10/17/12. No reply. When my service expired this September, I had no intention of patronizing this kind of a shady business, they startesd with harassing calls, demanding that I send the receiver back to them - AT MY EXPENSE. I replied by resending the same correspondence from October 2012, asking them to provide me with an overdue explanation of charges AND Terms and Conditions which will spell out what happens with the equipment upon the service expiration. No reply again. The continue to Ignore written correspondence and continue with harassing calls. Again, there is no contract provided, there is no account number, there is no written trace, nothing that constitues a serious business. When a customer calls their so-called help desk, they locate the customer by last name - still no account number. Extremely suspicious from any tax perspective. But, that part is going to be my committment - to expose this "business" to the state tax authorities.
1)Refund the charge they charged in excess of the max combined State, County and City tax, which MAY amount to 8.5%. I was charged 14%. Refund the difference of 5.5% for the service of $339 and the wireless adapter of $30.
2) Stop harassing calls or send a prepaid shipping box and I am willing to return the receiver. The receiver return is not my responsibility. It is not spelled out in any way or form. If this provider sent Terms and Conditions, as I asked them to 3 times, they may have had grounds for requesting the receiver back. At this point, based on the present situation, I assume I paid $339 for the service AND receiver - since nobody stated otherwise at the time of my signing up.