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This business is not BBB accredited.


Additional Locations

Phone: (800) 630-2140 Fax: (630) 288-1095 View Additional Phone Numbers 2001 York Rd  Ste 200, Oak Brook, IL 60523 http://www.comcast.com View Additional Web Addresses

Click for BBB Rating on Comcast

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Complaint Information

Find aggregate BBB complaint information for Comcast. BBB serving Metro Washington DC & Eastern Pennsylvania has the full report as that BBB handles all complaints for Comcast.

Additional Information

BBB file opened: March 23, 2003 Business started: 03/01/1977 Business started locally: 03/01/1977
Business Management
Mr. Anthony Robinson, Executive Care Manager Ms. Cheryl Bynum, Correspondence Dept. Mr. Greg Capranica, General Manager Mr. Brendon Clonston, CEO Mr. Bill Conners, Manager Ms. Alice Domino, Administrative Assistant Mr. Fred Fuller, General Manager Mr. Terry Gorsuch, V.P. & Gen. Mgr. IL Region Ms. Ashley LePard Melanie Mason Mr. John Niebur, General Manager Ms. Diana Palomar, Corp. & Community Affairs Ms. Michelle Payne, Customer Service Mr. Danny J. Pratt, System Manager Mr. David Rament, Manager Mr. Jeffrey Schenaman, Controller Ms. Regina Simmons, Customer Service Supervisor Mr. Clifford Waggoner, Vice President/Gen. Mgr.
Contact Information
Principal: Mr. Anthony Robinson, Executive Care Manager
Business Category

Television - Cable, CATV & Satellite Television & Radio - Dealers Advertising - Television Electronic Equipment & Suppliers - Service & Repair Business Services - General Cable and Other Subscription Programming (NAICS: 515210)

Alternate Business Names
Comcast - Default Comcast Business Comcast Cable Comcast Cablevision, Inc. - All Residents of Eastern PA Comcast Cablevision, Inc. - All Residents of Eastern Pennsylvania Comcast Xfinity Insight Cable Xfinity Comcast
Additional Information

The BBB would like to advise consumers that as of January 2008, Comcast took control of networks belonging to Insight Communications in the Midwest. Comcast now owns the networks serving Illinois customers in Rockford/Dixon, Quincy/Macomb, Springfield, Peoria and Champaign/Urbana, and Indiana customers in Bloomington, Anderson, and Lafayette/Kokomo. Consumers in the Rockford area seeking a report on Comcast should please view the report here: http://www.bbb.org/chicago/business-reviews/television-cable-catv-and-satellite/comcast-in-rockford-il-27568

Products & Services

This company operates as a cable television and internet provider.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.