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BBB Business Review

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BBB Accredited Business since

Forward Telecommunication Services

Additional Locations

Phone: (630) 966-1919 Fax: (877) 294-3877 View Additional Phone Numbers 805 Addleman St, Joliet, IL 60431 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Sales and Service of Allworx VoIP systems, SkyTalk Plus Cloud and Phone systems, Vertical Phone systems, and service on Legacy Phone systems.  Network service and internet sales: Access One, FirstComm, Birch (formerly Cbeyond), Comcast, AT&T, and several other providers nationwide.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Forward Telecommunication Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Forward Telecommunication Services include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Forward Telecommunication Services
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 06, 1992 Business started: 01/01/1987 Business started locally: 01/01/1987 Business incorporated 04/17/1987 in IL
Type of Entity


Business Management
Ms. Patricia J Ferguson, President / Operations Manager Ms. Patricia J. Ferguson, President/Owner Mr. David Osterkamp, Sales/Owner
Contact Information
Principal: Ms. Patricia J Ferguson, President / Operations Manager
Principal: Ms. Patricia J. Ferguson, President/Owner
Customer Contact: Mr. David Osterkamp, Sales/Owner
Business Category

Telephone Equipment & Systems Dealers Telephone Equipment & Systems Service & Repair Telephone Communications VOIP (Voice Over Internet Protocol) Sales & Service Electronics Stores (NAICS: 443142)

Products & Services

Forward Telecommunication Services offers the following product(s): Allworx VoIP telephony phone systems, SkyTalk Plus VoIP Cloud systems, Vertical (Comdial and Vodavi) phone systems

Method(s) of Payment
Check, Cash, Credit Card, COD if not on NET 30 terms.  Proposed Sales require 50% down payment, and Final due at Installation. Net 30 terms are available.
Alternate Business Names
Forward Telecom Forward Telecommunication Services, Inc
Products & Services

This company offers sales and service of telecommunications systems and network services.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.