BBB Business Review

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This business is not BBB accredited.

McLeod, USA

Phone: (630) 570-5024 View Additional Phone Numbers 900 Commerce Dr STE 203, Oak Brook, IL 60523 http://www.mcleodusa.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.



Additional Information

BBB file opened: November 25, 1996 Business started: 07/01/1992 Business started locally: 07/01/1992
Business Management
Mr. Mark Owen, Market Manager Ms. Tina Johnson, Manager Mr. Akbar Kahn Mr. Clark Mcleod, Chairman/CEO
Contact Information
Principal: Mr. Mark Owen, Market Manager
Business Category

Telephone Companies Telephone Service - Long Distance Telephone Communications Wired Telecommunications Carriers (NAICS: 517110)

Additional Information

On January 30, 2002, the company filed for reorganization under Chapter Eleven of the federal Bankruptcy Act, case # 10-10288. This permits the company to continue to operate with court supervision while developing a plan of reorganization. Those with monetary claims against the company are advised to obtain a Proof of Claim form by writing to 824 Market Street, Fifth Floor, Wilmington Delaware 19801 for resubmission to that source. The case number should be entered on the form.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.