BBB Business Review

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This Business is not BBB Accredited

Hello Depot

Phone: (630) 875-9750Fax: (630) 875-9760View Additional Phone Numbers650 E Devon Ave - Suite 133, ItascaIL 60143-3136

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BBB Accreditation

Hello Depot is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Hello Depot's rating include:

  • Failure to respond to 2 complaints filed against business.

Consumers allege that company representatives misrepresent the services and/or pricing and/or potential savings of the phone plans offered by the business upon switching telephone carriers. Consumers also allege receiving poor customer service.

On June 13, 2006 the Better Business Bureau requested a review of the recorded telephone sales calls made between Hello Depot representatives and the consumers who have filed complaints with the Bureau. The request was based as a result of consumer allegations of representatives misrepresenting on which company's behalf they were telemarketing. Hello Depot acknowledged the request and advised the Bureau that it would comply in providing the recorded conversations. As of today, the BBB has not received a response from the company.

Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues2
Advertising / Sales Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Hello Depot

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 09/13/2005Business started: 09/13/2005
Contact Information
Principal: Jairo Pico (Manager) Carlos Hernandez (Customer Service Manager) Eddie Kim (Director of Operation)
Business Category

Telephone Communications

Products & Services

This company offers local and long distance phone service.

Alternate Business Names
Hello Dial

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.