BBB Business Review

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This business is not BBB accredited.

Hello Depot

Phone: (630) 875-9750 Fax: (630) 875-9760 View Additional Phone Numbers 650 E Devon Ave - Suite 133, Itasca, IL 60143

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Additional Complaint Information

Consumers allege that company representatives misrepresent the services and/or pricing and/or potential savings of the phone plans offered by the business upon switching telephone carriers. Consumers also allege receiving poor customer service.

On June 13, 2006 the Better Business Bureau requested a review of the recorded telephone sales calls made between Hello Depot representatives and the consumers who have filed complaints with the Bureau. The request was based as a result of consumer allegations of representatives misrepresenting on which company's behalf they were telemarketing. Hello Depot acknowledged the request and advised the Bureau that it would comply in providing the recorded conversations. As of today, the BBB has not received a response from the company.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Hello Depot
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 13, 2005 Business started: 09/13/2005 Business started locally: 09/13/2005
Business Management
Jairo Pico, Manager Carlos Hernandez, Customer Service Manager Eddie Kim, Director of Operation
Contact Information
Principal: Jairo Pico, Manager
Business Category

Telephone Communications Wired Telecommunications Carriers (NAICS: 517110)

Alternate Business Names
Hello Dial
Products & Services

This company offers local and long distance phone service.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.