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BBB Accredited Business since

DialogTech Inc.

Phone: (877) 295-5100 View Additional Phone Numbers 300 W Adams St Suite 900, Chicago, IL 60606 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Ifbyphone, the leader in voice-based marketing automation, manages, measures and automates voice conversations for businesses. Helping them capture information that often slips through the cracks of traditional marketing automation platforms.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that DialogTech Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for DialogTech Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on DialogTech Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 06, 2009 Business started: 04/01/2005 Business started locally: 04/01/2005 Business incorporated 07/27/2007 in DE
Type of Entity


Business Management
Mr. Irvin Shapiro, CEO Mr. George Nissan, Assistant Controller
Contact Information
Principal: Mr. Irvin Shapiro, CEO
Business Category

Telephone Companies Advertising/Marketing Agencies Automation Consultants Communication Consultants Telephone Communications Wired Telecommunications Carriers (NAICS: 517110)

Service Area
U.S. and Canada
Products & Services

The Ifbyphone product suite is a set of software-as-a-service applications including call tracking, lead distribution, hosted IVR (interactive voice response) and voice broadcasting.

Additional Locations

  • 300 W Adams St Suite 900

    Chicago, IL 60606 (877) 295-5100


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/28/2014 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: We began with this company with $34.95 recurring bill, they kept changing their packages and in April they raised it to $150. They claim they notified us, but I'm the person to be notified and received nothing. I have all emails every received from ifbyphone. I asked them to prove that they had indeed notified me and they said they could not. They offered a credit for the previous 2 months of the $100 per month "over-billing" which means we were still overbilled $600 since the shift was made back in April.

Desired Settlement: The remaining $600 representing the over-charge of $100 per month since April 1st, 2014

Business Response: Initial Business Response /* (1000, 5, 2014/11/14) */ Contact Name and Title: ***********, Support Lead Contact Phone: XXXXXXXXXX****** Contact Email: ********************* We have offered proof to the customer that we did indeed email him prior to the price increase. In addition to sending notice of the price increase in advance of the event, the customer has been charged 8 months at this rate. Each bill was documented with an Emailed invoice. We have attempted to reach out to him to discuss further and have not been able to do so.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on DialogTech Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)