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BBB Business Review

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BBB Accredited Business since

Call One Inc.

Phone: (312) 681-8300 Fax: (312) 681-8301 View Additional Phone Numbers 225 W Wacker Dr Fl 8, Chicago, IL 60606 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Call One is a telephone company that sells telecommunication and data services to businesses. Located in Chicago, IL, this company serves downtown Chicago and the surrounding areas, including Naperville, Schaumburg, Rolling Meadows, Arlington Heights, Lake Forest, Mount Prospect, and Des Plains. The company has been in business for over 20 years and is partnered with the Illinois Automobile Dealers Association, the Illinois Hotel and Lodging Association, the Illinois Association of Society Executives, and the Illinois Association of Park Districts.

This company offers various packages of voice, data, video, mobile, and other communication services to suit a variety of business situations, allowing companies to pick and choose which and how much of which services they need in order to run their businesses. Call One offers a Unified Communications solution, which allows companies to bundle their services together on a digital platform, removing the need for landlines and taking advantage of technical advancements in Voice Over Internet Protocol (VOIP). They also offer an Essential service, which allows customers to access a dashboard from their website and manage all of their services from one place, adjusting their services as necessary and paying their bill directly from the website as well as monitoring their usage and changing their plan or information quickly and easily.

Visit the website for Call One to learn more about the services available, read about the company's history and mission statement, and contact the company to sign up for their voice, data, and other communications services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Call One Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Call One Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Call One Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 12, 2004 Business started: 04/24/1992 Business started locally: 04/24/1992 Business incorporated 04/24/1992 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Commerce Commission
160 N. LaSalle St., Chicago IL 60601
Phone Number: (800) 524-0795

Type of Entity


Business Management
Mr. Christopher Surdenik, CEO Mr. Craig Foster, Founder Mr. Christopher Kabat, Marketing and Creative Director
Contact Information
Principal: Mr. Christopher Surdenik, CEO
Number of Employees


Business Category

Telephone Companies Telephone Service - Long Distance Data Communications Equipment & Systems Cell Phone & Tablet Equipment, Supplies & Repair Telephone Equipment & Systems Dealers Telecommunication Equipment & Systems Dealers Consultants - Telecommunication Cellular Telephone Service & Supplies Telephone Communications Wired Telecommunications Carriers (NAICS: 517110)

Alternate Business Names
Call One Inc

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.