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InterCall is a communication consultation company which provides connective technology, web conferencing, videoconferencing, and consultation services for business which require innovative connectivity services to keep their offices and workers communicating effectively across long distances. Located in Chicago, IL, this company serves businesses nationally and internationally as well as the greater Chicagoland area, including Hoffman Estates, Lake Villa, Deerfield, Crystal Lake, Highland Park, Lake Forest, Great Lakes, Roselle, Rosemont, Elgin, St Charles, Mount Prospect, Rockford, Joliet, Naperville, and Evanston. The company has been in business since 1991 and supports over 75,000 organizations, with over 85% of Fortune 100 companies using InterCall for their distance communication needs. In 2012 alone, the company executed over 21 billion minutes of teleconferencing, web conferencing, and videoconferencing services for businesses. Partners of this company include Microsoft, Cisco, Adobe, Brainshark, Blackberry, CRG, Intelisys, ARG, and WTG.

This company offers web conferencing, videoconferencing, videoconferencing, and consultation services for both small enterprises and large corporations, assisting them in helping their staff remain in contact when their offices are located in different areas of the world, be they one town over or a continent apart. Their services are broken down by industry, job function, and use, and include international solutions and mobile solutions to ensure that each customer will receive the product that works best for their company. InterCall can also provide consultation to create a solution specialized for the company itself, taking into account that company's unique culture and workflow.

Visit the website for InterCall to learn more about the company, read their blog to read about connective technology, and contact the company to discuss web conferencing and communications services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that West Unified Communications Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for West Unified Communications Services, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on West Unified Communications Services, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 21, 2000 Business started: 04/03/1991 in IL Business started locally: 04/03/1991 Business incorporated 10/02/1995 in DE
Type of Entity


Business Management
Ms. Molly Fulghum, Senior Director of Customer Care
Contact Information
Principal: Ms. Molly Fulghum, Senior Director of Customer Care
Business Category

Teleconference Service Videoconferencing Services Web Conferencing Communication Consultants Internet Services All Other Business Support Services (NAICS: 561499)

Alternate Business Names

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.