Text Sizesmall medium large

This business is not BBB accredited.

TURC, Inc

Phone: (815) 463-1707 Fax: (815) 463-1715 View Additional Phone Numbers 1200 S Cedar Rd Ste 1K, New Lenox, IL 60451


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for TURC, Inc include:

  • 13 complaint(s) filed against business
  • Failure to respond to 13 complaint(s) filed against business
  • Length of time business has been operating


Customer Complaints Summary Read complaint details

13 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 2
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 13

Additional Complaint Information

This company offers property-tax appeal services. Per the company's agreement, TURC's services include: inspection of the property in question, a review of property record cards and print outs, preparation of valuation evidence, testifying at hearings, and annual review assessments.

TURC, Inc. charges a flat retainer fee and 50% of current assessment year tax savings. The retainer amount is to be applied toward the company's fee but will not be refunded if no savings are realized. By signing an agreement with TURC, Inc. the consumer authorizes the company to retain legal counsel, to direct preparation and disposition of appeals, to determine if an appeal should be compromised, to accept or reject a decision at any level, whether to appeal the claims to the County's Review Board and/or State Tax Appeal Board, whether to stipulate to a reduced assessment at any level of the appeal, and when it would be necessary to withdraw the appeal. The company's contract states that the consumer's total fee will not increase as a result of employing counsel.

TURC, Inc. states that each consumer case goes through three levels of the appeal process; Assessor, County, and State. Depending on the level of appeal the process may take up to 36 months, however an average case usually takes about 45 days to complete.

Customer Reviews Summary Read customer reviews

6 Customer Reviews on TURC, Inc
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 6

Additional Information

BBB file opened: November 24, 1997 Business started: 10/13/1995 Business started locally: 10/13/1995
Business Management
Mr. Frank R. Novello, President Mr. Terry Olsen, Office Manager Ms. Tisha Padilla, Office Manager
Contact Information
Principal: Mr. Frank R. Novello, President
Business Category

Taxes - Consultants & Representatives Real Estate Consultants Tax Return Preparation Tax Preparation Services (NAICS: 541213)

Alternate Business Names
Tax & Utility Reduction Consultants
Products & Services

This company offers property-tax appeal services. Per the company's agreement, TURC's services include: inspection of the property in question, a review of property record cards and print outs, preparation of valuation evidence, testifying at hearings, and annual review assessments.

TURC, Inc. charges a flat retainer fee and 50% of current assessment year tax savings. The retainer amount is to be applied toward the company's fee but will not be refunded if no savings are realized.

By signing an agreement with TURC, Inc. the consumer authorizes the company to retain legal counsel, to direct preparation and disposition of appeals, to determine if an appeal should be compromised, to accept or reject a decision at any level, whether to appeal the claims to the County's Review Board and/or State Tax Appeal Board, whether to stipulate to a reduced assessment at any level of the appeal, and when it would be necessary to withdraw the appeal. The company's contract states that the consumer's total fee will not increase as a result of employing counsel.


Customer Review Rating plus BBB Rating Summary

TURC, Inc has received 1.88 out of 5 stars based on 6 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.