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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Tax Recovery Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Tax Recovery Corporation include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. I. Mpeti Otola, Owner Mr. Asumani Sula, President/Business Development
Taxes - Consultants & Representatives Tax Preparation Services (NAICS: 541213)
Alternate Business NamesTRC Refund
Products & Services
This company offers property tax recovery consulting.
115 S La Salle St STE 2600
Chicago, IL 60603 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: We filled out paperwork with ******* ******** ** March 2012. He informed us that we would receive a check by June or July 2012. We received a notice, dated August 18, 2012, that the company was awaiting for Cook County to issue the refund checks. In March of 2013, we still had no funds. I called ******* and he said he would look into it, and he called me back, claiming that that Cook County was behind, and I needed to fill out an affidavit that we had not received our money. I received the affidavit over four weeks later, and I signed it and mailed it back to the company, as instructed. By November 2013, we still had received nothing. I called ******* again, but a man named **** answered and said that ******* was no longer employed there. I explained the situation to ****, and he said that our check had been sent to us, but it had never been cashed, so he would have another check cut, which would take approximately two weeks. He would call me when the check was ready, and he said he would deliver the check to us at our home to ensure that it was not lost. On Dec. 5, **** left a message on my voicemail that he was out of town but that my check was in and that he would deliver the check at my convenience. I was not available until after the week of the 21st, so I called to make arrangements. **** said he could deliver the check to our home on Dec. 26. I agreed and thanked him. On Dec. 26, **** called to say he was still on vacation with his family, and he could deliver the check on Monday, Dec. 30. At 10:37 a.m. on Dec. 30, I called **** to see what time he would be at our home. I called his office number, but there was only an answering machine. I called his cellphone and left a message, but he did not call back. An hour later, as I sit typing this, my husband called **** from a different number, and **** answered immediately. My husband asked **** when he would arrive, and **** said he would be here in the afternoon, by 2:30 p.m.
Desired Settlement: I want the money the business has promised us, and I want them out of my life. That is it. If the check is delivered by 2:30, I will downgrade my complaint from "Failure to honor a contract" to "Customer Service," but I will not withdraw this complaint. I work two jobs; my husband is a full-time pharmacy student and part-time student pharmacist, and we have three small children. We do not have time for this aggravation. This company cold-called us we did not seek them out and their service has been lip service only.