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Description

Community Tax LLC is a full service tax company that assists individuals and businesses in resolving delinquent tax balances with the IRS and State Taxing authorities, prepares prior year and current year tax returns, and provides accounting and payroll services for small to medium sized businesses. This company is headquartered in downtown Chicago, and services clients nationwide. Services available from this company include tax settlement services, bookkeeping, tax preparation, and tax resolution, which can include an offer in compromise, installment agreement, stair-step agreement, streamlined installment agreement, partial pay installment agreement, conditional expense installment agreement, traditional installment agreement, currently not collectible status, or penalty abatement.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Community Tax LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Community Tax LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 26 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

26 complaints closed with BBB in last 3 years | 14 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 5
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 20
Total Closed Complaints 26

Customer Reviews Summary Read customer reviews

135 Customer Reviews on Community Tax LLC
Customer Experience Total Customer Reviews
Positive Experience 133
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 135

Additional Information

BBB file opened: April 16, 2010 Business started: 01/01/2010 in IL Business started locally: 01/01/2010 Business incorporated 03/29/2010 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Attorney Registration & Disciplinary Commission
130 E Randolph St, Ste 1500, Chicago IL 60601
http://www.iardc.org
Phone Number: (800) 826-8625

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Jacob Dayan, Co-Founder Mr. Matthew DiRaimondo, Co-Founder Mr. Daniel J Urban, Director of Client Relations
Contact Information
Customer Contact: Mr. Jacob Dayan, Co-Founder
Business Category

Taxes - Consultants & Representatives Tax Consulting Taxes - Negotiators Taxes - Enrolled Agent Tax Planning Financial Services Accountants - Certified Public Accountants Accounting & Bookkeeping General Services Accounting Services Attorneys & Lawyers - Tax Bookkeeping Service Payroll Service Tax Reporting Service Tax Return Preparation Tax Return Preparation - OTR Truck Drivers Tax Preparation- Registered Investment Advisor (RIA) Tax Preparation Services (NAICS: 541213)

Products & Services

Community Tax LLC offers the following product(s): Bookkeeping Services, IRS Account Monitoring, Payroll Services, State & Federal Tax Resolution Services, Tax Preparation Services

Hours of Operation
M: 8:00 AM - 8:00 PM
T: 8:00 AM - 8:00 PM
W: 8:00 AM - 8:00 PM
Th: 8:00 AM - 8:00 PM
F: 8:00 AM - 6:00 PM
S: 9:00 AM - 5:00 PM
Su: Closed
H: Closed
Method(s) of Payment
We accept all major credit cards, checking accounts, money orders, and payments via Moneygram and PayPal. 
Refund and Exchange Policy
Our program is divided into two phases: Investigation and Resolution.
Our Investigation Phase comes with a Service Guarantee which ensures that you receive a custom tailored solution to your tax problem, or the fee will be refunded. 
Refunds for Resolution phase are determined on a case by case basis. Any fees paid for services that have not been rendered are refunded.
Alternate Business Names
1800 IRS Pros Community Tax Relief Community Tax Services
Additional Information

Community Tax LLC requests that prior to filing a complaint with the BBB, consumers first try to contact the company with their concerns at 877-404-4791 or by email via bbb@communitytax.com. Consumer Alert:

If you receive an automated message that refers you to this business previous phone numbers or their Facebook page regarding an IRS concern please do not return the call! Someone that is not affiliated with this business is calling consumers from a blank Caller ID number and is referring consumers to the business' inactive phone number and/or their Facebook page. This is not Community Tax Relief that is contacting the consumers.

If you receive an automated call you may want to reach out to Community Tax Relief to provide any information that may help them determine who is initiating these phone calls.

Additional Information

Community Tax LLC requests that prior to filing a complaint with the BBB, consumers first try to contact the company with their concerns at 877-404-4791 or by email via bbb@communitytax.com. Consumer Alert:

If you receive an automated message that refers you to this business previous phone numbers or their Facebook page regarding an IRS concern please do not return the call! Someone that is not affiliated with this business is calling consumers from a blank Caller ID number and is referring consumers to the business' inactive phone number and/or their Facebook page. This is not Community Tax Relief that is contacting the consumers.

If you receive an automated call you may want to reach out to Community Tax Relief to provide any information that may help them determine who is initiating these phone calls.


Customer Review Rating plus BBB Rating Summary

Community Tax LLC has received 4.98 out of 5 stars based on 135 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.