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BBB Business Review

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BBB Accredited Business since

Taxnet Financial, Inc.

View Additional Phone Numbers 401 N Michigan Ave Ste 1200, Chicago, IL 60611 View Additional Email Addresses http://www.taxnetfinancial.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Taxnet Financial Inc. has been offering tax preparation services and tax-related products responsibly.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Taxnet Financial, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Taxnet Financial, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 46 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

46 complaints closed with BBB in last 3 years | 16 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 10
Delivery Issues 7
Guarantee/Warranty Issues 3
Problems with Product/Service 22
Total Closed Complaints 46

Customer Reviews Summary Read customer reviews

35 Customer Reviews on Taxnet Financial, Inc.
Customer Experience Total Customer Reviews
Positive Experience 21
Neutral Experience 1
Negative Experience 13
Total Customer Reviews 35

Additional Information

BBB file opened: March 09, 2008 Business started: 10/18/2002 in IL Business started locally: 10/18/2002 Business incorporated 11/15/2012 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department Of Financial And Professi...
320 W Washington St Fl 3, Springfield IL 62701
Phone Number: (800) 560-6420

Type of Entity

Corporation

Business Management
Ms. Carmen Noemi, President Ms. Janice Cave, Compliance Officer Ms. Nytasha Daniels, Manager
Contact Information
Customer Contact: Ms. Nytasha Daniels, Manager
Principal: Ms. Carmen Noemi, President
Business Category

Tax Return Preparation Loans Accountants - Certified Public Accounting Services Tax Preparation Services (NAICS: 541213)

Refund and Exchange Policy
You can cancel a refund anticipation loan "RAL" without penalty: You may rescind the RAL before the close of business of the 2nd day of business after you receive your RAL funds to avoid finance charges, by either returning the original check or providing the amount of the RAL in cash or a certified check. Cancelling a RAL doesn't stop the filing of your tax return(s). Tax preparation fees are non-refundable.
Alternate Business Names
Taxnet Financial
Products & Services

Tax preparation and tax advance loan services also known as refund anticipation loans. A refund anticipation loan is a tax loan advance and is not your actual refund. Consumers should consider all tax refund options prior to applying for a tax loan.


Customer Review Rating plus BBB Rating Summary

Taxnet Financial, Inc. has received 4.49 out of 5 stars based on 35 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.