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BBB Business Review

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BBB Accredited Business since

Hot Tub Works, LLC

Additional Locations

Phone: (800) 770-0292 Fax: (949) 271-4124 320 Industrial Dr, West Chicago, IL 60185 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Hot Tub Works is a hot tub supply company which sells accessories for hot tubs and spas. This company serves a national audience as well as customers throughout the Chicagoland area, including in Joliet, Carol Stream, Lombard, Crystal Lake, Deerfield, Highland Park, Buffalo Grove, Lake Forest, Evanston, Skokie, Niles, Tinley Park, Oak Park, Melrose Park, Mt Prospect, Prospect Heights, Arlington Heights, Rolling Meadows, Des Plaines, Park Ridge, Rockford, Gurnee, Libertyville, Mundelein, Lincolnwood, Romeoville, Bolingbrook, Mettawa, Lake Zurich, Evergreen Park, Forest Park, Lake Forest, St Charles, Geneva, Batavia, Aurora, Carpentersville, Bensenville, Barrington, Lake Barrington, Fox River Grove, McHenry, and Dundee Township. Products available from this company include covers, chemical, filter cartridges, replacement parts, heaters, plumbing, pumps, steps, cleaning accessories, thermometers, spa pillows, cover lifts, portable spas, and aromatherapy products.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Hot Tub Works, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Hot Tub Works, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 29 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

29 complaints closed with BBB in last 3 years | 10 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 5
Guarantee/Warranty Issues 7
Problems with Product/Service 17
Total Closed Complaints 29

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Hot Tub Works, LLC
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 7

Additional Information

BBB file opened: September 19, 2013 Business started: 01/01/2006 Business started locally: 01/01/2006 Business incorporated 12/17/2012 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Sheryl Sollis, Operations Manager Mr. Stephen T. Burns, Managing Member/CEO
Contact Information
Principal: Ms. Sheryl Sollis, Operations Manager
Business Category

Swimming Pools & Hot Tubs Spas & Hot Tubs - Dealers Spas & Hot Tubs - Supplies & Parts Spa, Hot Tub, Sauna Sales And Service Sporting and Recreational Goods and Supplies Merchant Wholesalers (NAICS: 423910)

Alternate Business Names

Customer Review Rating plus BBB Rating Summary

Hot Tub Works, LLC has received 4.06 out of 5 stars based on 7 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.