BBB Accredited Business sinceAdditional Locations
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Hot Tub Works is a hot tub supply company which sells accessories for hot tubs and spas. This company serves a national audience as well as customers throughout the Chicagoland area, including in Joliet, Carol Stream, Lombard, Crystal Lake, Deerfield, Highland Park, Buffalo Grove, Lake Forest, Evanston, Skokie, Niles, Tinley Park, Oak Park, Melrose Park, Mt Prospect, Prospect Heights, Arlington Heights, Rolling Meadows, Des Plaines, Park Ridge, Rockford, Gurnee, Libertyville, Mundelein, Lincolnwood, Romeoville, Bolingbrook, Mettawa, Lake Zurich, Evergreen Park, Forest Park, Lake Forest, St Charles, Geneva, Batavia, Aurora, Carpentersville, Bensenville, Barrington, Lake Barrington, Fox River Grove, McHenry, and Dundee Township. Products available from this company include covers, chemical, filter cartridges, replacement parts, heaters, plumbing, pumps, steps, cleaning accessories, thermometers, spa pillows, cover lifts, portable spas, and aromatherapy products.
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A BBB Accredited Business since
BBB has determined that Hot Tub Works, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Hot Tub Works, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 29 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||17|
|Total Closed Complaints||29|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||7|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Sheryl Sollis, Operations Manager Mr. Stephen T. Burns, Managing Member/CEO
Swimming Pools & Hot Tubs Spas & Hot Tubs - Dealers Spas & Hot Tubs - Supplies & Parts Spa, Hot Tub, Sauna Sales And Service Sporting and Recreational Goods and Supplies Merchant Wholesalers (NAICS: 423910)
Alternate Business NamesHotTubWorks.com
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview