Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Blue Wave Products has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforBlue Wave Products

            Pool Manufacturers

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 9 Customer Reviews

            Customer Complaints

            15 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            2/6/2004
            Years in Business:
            34
            Business Started:
            10/1/1989
            Business Started Locally:
            10/1/1989
            Type of Entity:
            Corporation
            Alternate Business Name
            • Splashnetxpress.com
            Business Management
            • Ms. Sandra Hoschouer
            • Ms. Sandra Hoschouer, Customer Service Manager
            Contact Information

            Principal

            • Ms. Sandra Hoschouer
            • Ms. Sandra Hoschouer, Customer Service Manager

            Customer Contact

            • Ms. Sandra Hoschouer
            Additional Contact Information

            Fax Numbers

            • (630) 940-1540
              Primary Fax

            Customer Complaints

            15 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/28/2024

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Unanswered
            I purchased a safety cover for our pool from Backyardcity.com. I intentionally purchased their highest rated and longest standing warranty commercial cover. We are not a commercial property but I purchased this for a peace of mind being a heavy duty fabric and 30 yr warranty. I reached out to the seller to notify a tear we have in one of the mesh panels and that mesh panel fabric is more brittle than the others. I was looking for a warranty replacement. The claim went to Blue Wave Products since they were the supplier and Backyardcity.com was just the seller. After emails and pictures my warranty was denied due to "tears not being covered by warranty." I read the warranty and nowhere does it state anything that the warranty covers and does not cover. All it shows is the pro rated amount one would have to pay throughout the years of cover ownership.

            Customer Reviews

            9 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Peter V

            1 star

            03/15/2023

            One of the most degenerate pool company businesses in the entire swimming pool industry. Their customer service does not even exist. They practically get away with an ongoing reoccurring measure of a lack of accountability and transparency on a daily basis. How they remain existent as a legitimately established pool product company to this point and haven't yet just collapsed into economic obsolescence and destruction is beyond mine or anybody else's comprehension. They are so absolutely and disgustingly fraudulent and should have already had a massive lawsuit filed against them like years ago.

            Local BBB

            BBB of Chicago & Northern Illinois

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.