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This business is not BBB accredited.


Phone: (630) 319-9051 105 Orchard Drive, South Haven, MI 49090 http://www.poolheatpumps.com

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PoolHeatPumps.com is a swimming pool equipment and supplies store specializing in heat pumps. Located in Hinsdale, IL, this company serves customers nationwide through their online store, with customer service locations in the Midwest, West, Southwest, Northwest, and Southest. PoolHeatPumps.com also ships to select international locations, including Canada. The company has been in business since 1982 and is a member of the Solar Energy Industries Association, Findsolar.com, the International Solar Energy Society, and the American Solar Energy Society.

This company sells a variety of pool heating, cooling, chlorinating, and cleaning equipment from brands including Gulf Stream, AquaCal, Hayward, Heat Siphon, Jandy, Pentair, and Summit. The company offers a variety of pool temperature supplies, including pool heat pumps, pool heaters, heating and cooling combined systems, pool chillers, gas pool heaters, geothermal heaters, electric pool heaters, solar pool heaters, above ground heaters, indoor pool heaters, refurbished pool heaters, international heat pumps, and clearance and discounted pumps.

Other parts and supplies this company sells include titanium heat exchangers, control boards, capacitors, compressors, pressure switches, pool cover reel systems, solar pool and spa covers, heat pump covers, pool covers, pool cleaners, chlorinators, pool filters, pumps, and control systems. Their website includes articles meant to assist customers in choosing the correct equipment for their pool and how to install the equipment safely and correctly.

Visit the website for PoolHeatPumps.com to learn more about pool heat pumps and other pool equipment, read their frequently asked questions, and shop for heat pumps, chillers, chlorinators, and pool accessories.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for PoolHeatPumps.com include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on PoolHeatPumps.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 02, 2013 Business started: 05/01/2012 Business started locally: 05/01/2012 Business incorporated 10/10/2012 in IL
Type of Entity


Business Management
Mr. Asa Strong, President
Contact Information
Principal: Mr. Asa Strong, President
Number of Employees


Business Category

Swimming Pool Equipment & Supplies Swimming Pool Kits Contractors-Swimming Pool/Service & Supplies Sporting and Athletic Goods Manufacturing (NAICS: 339920)

Alternate Business Names
Rio Bravo, Inc.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.