Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          In The Swim has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • In The Swim

              320 Industrial Drive West Chicago, IL 60185-1817

              BBB Accredited Business

            Business ProfileforIn The Swim

            Pool Supplies
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.26/5stars

            Average of 73 Customer Reviews

            Customer Complaints

            124 complaints closed in last 3 years

            18 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/1/2014

            Years in Business: 42

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            In The Swim is a swimming pool equipment and supplies company which sells equipment and accessories for swimming pools, both residential and commercial. Products available from this company include pool chemicals, pumps and filters, heaters, salt chlorine generators, pool liners, covers, paint, ladders, above ground pools, in-ground pools, and spa and hot tub equipment.

            Business Details

            BBB File Opened:
            2/14/1989
            Years in Business:
            42
            Business Started:
            3/1/1982
            Business Started Locally:
            3/1/1982
            Business Incorporated:
            10/19/1982
            Accredited Since:
            1/1/2014
            Type of Entity:
            Corporation
            Alternate Business Name
            • Cortz Inc.
            • In The Swim Inc
            • In The Swim Discount Pool Supplies
            Related Businesses
            Contact Information

            Customer Contact

            • Ms. Alea Cozzi, Customer Service Manager
            Additional Contact Information

            Fax Numbers

            • (630) 876-9120
              Primary Fax
            • (630) 876-1090
              Other Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Hiring a pool contractor

            Customer Complaints

            124 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/03/2024

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Answered
            I purchased a winter pool form In the Swim in 2022 which came with a 16 year warranty. 1st the cover was fine this year the cover started to tear. I contacted the company they asked for pictures which I sent. They forwarded the pictures to the warranty department and they denied the claim. This is what the sent :This would be denied rips and tears.We can offer you 25% on a new replacement cover.Those rips are not caused by weave separation which is covered under warranty.Should you need to follow up, please refer to the case 03855831.Every other complaint I have seen on here is because the will no honor the warranty and they give the same response to every complaint. They act like I tore the cover! This cover should last much longer then not even 2 season something needs to be done about this company!
            Read More

            Customer Reviews

            73 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Mary N

            1 star

            09/13/2023

            This business sold as a very expensive solar pool cover which entirely fell apart (disintegrated) Within 2 years when it had a 7 year warranty. They said that it wasn't covered because it disintegrated due to exposure to sunlight and chemicals. That's is just a ridiculous notion because that's what outdoor pools expose those covers to. This product was over $400 and they absolutely refuse to reimburse ** for any of the cost. I would not recommend buying any products from this company ever again.

            In The Swim Response

            11/29/2023

            Hello ****, 

             

            We wanted to follow up on the case that was opened for this issue. Please respond to case 03612899 for any assistance regarding this issue. 

             

            Thank you! 

            Local BBB

            BBB of Chicago & Northern Illinois

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.