BBB Accredited Business since
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In The Swim is a swimming pool equipment and supplies company which sells equipment and accessories for swimming pools, both residential and commercial. This company serves a national customer base as well as customers throughout the Chicagoland area, including Schaumburg, Naperville, Crystal Lake, Highland Park, Gurnee, Mundelein, Gages Lake, Park City, Great Lakes, Lake Bluff, Deerfield, Elk Grove Village, Barrington, Buffalo Grove, Downers Grove, Joliet, Roselle, Rosemont, Fox River Grove, Rolling Meadows, Arlington Heights, Wheaton, Geneva, St Charles, Batavia, Aurora, Carpentersville, Bensenville, and Lake Forest. Products available from this company include pool chemicals, pumps and filters, heaters, salt chlorine generators, pool liners, covers, paint, ladders, above ground pools, in-ground pools, and spa and hot tub equipment.
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A BBB Accredited Business since
BBB has determined that In The Swim meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||52|
|Total Closed Complaints||83|
Additional Complaint Information
Complaints on file allege: defective merchandise and/or alleged delayed delivery.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||18|
Type of Entity
Business ManagementMr. Stephen Burns, Vice-President/CFO Tiffany Anderson, Customer Care Supv Sheryl Sollis, Customer Care Supv
Swimming Pool Equipment & Supplies Sporting and Athletic Goods Manufacturing (NAICS: 339920)
Alternate Business NamesCortz Inc. In The Swim Discount Pool Supplies In The Swim Inc
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview