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BBB Accredited Business since

The Great Escape

Phone: (708) 339-6060 Fax: (708) 339-6091 View Additional Phone Numbers 300 W Armory Dr, South Holland, IL 60473 http://www.shopthegreatescape.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Great Escape meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


This BBB Business Review is for all 16 of The Great Escape's locations in Chicago and Northern Illinois. All BBB complaints for The Great Escape are contained in this report.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Great Escape include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Additional Complaint Information

This BBB Business Review is for all 16 of The Great Escape's locations in Chicago and Northern Illinois. All BBB complaints for The Great Escape are contained in this report.


This BBB Business Review is for all 16 of The Great Escape's locations in Chicago and Northern Illinois. All BBB complaints for The Great Escape are contained in this report.

Customer Reviews Summary Read customer reviews

7 Customer Reviews on The Great Escape
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 7

Additional Information

BBB file opened: September 05, 1990 Business started: 01/01/1972 in IL Business started locally: 01/01/1972
Type of Entity

Sole Proprietorship

Business Management
Mr. Marc Rush, President Mr. Frank Gaudio, Branch Manager Mr. Brian Geiger, General Manager Ms. Shannon Hill Mr. Michael Kite, Branch Manager Mr. Chris Lang, Branch Manager Mr. Ian Miska, Branch Manager Mr. John Nuebling, Branch Manager Mr. Doug Pearson, Branch Manager Mr. Andy Peilet, Branch Manager Mr. Tom Sendag, Branch Manager Mr. Barry Sneed, Branch Manager
Contact Information
Principal: Mr. Marc Rush, President
Business Category

Swimming Pool Contractors, Dealers, Design Swimming Pools & Hot Tubs Swimming Pool Enclosures Swimming Pool Cover Sales & Service Swimming Pool Equipment & Supplies Bar - Fixtures Wine Storage Equipment Sports & Recreation Awnings & Canopies Billiard Equipment & Supplies Exercise Equipment & Machines - Sales Fireplaces Furniture - Outdoor Furniture - Retail Games & Supplies Lawn & Garden Equipment & Supplies Home Accessories Home Centers Home Theater House Furnishings & Services Patio Equipment & Supplies Spas & Hot Tubs - Dealers Health & Wellness Internet Shopping Bar Supplies Spa, Hot Tub, Sauna Sales And Service Gazebos All Other Specialty Trade Contractors (NAICS: 238990)

Service Area

This BBB Business Review is for all 16 of The Great Escape's locations in Chicago and Northern Illinois. All BBB complaints for The Great Escape are contained in this report.
Additional Information


This BBB Business Review is for all 16 of The Great Escape's locations in Chicago and Northern Illinois. All BBB complaints for The Great Escape are contained in this report.

Products & Services

This company also offers game tables/accessories, bar stools/bar accessories, wooden playsets and basketball systems.


Customer Review Rating plus BBB Rating Summary

The Great Escape has received 3.68 out of 5 stars based on 7 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.