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BBB Accredited Business since

Rosebrook Pools

Phone: (847) 362-0400 Fax: (847) 362-0448 543 North Ave, Libertyville, IL 60048 http://www.rosebrookpools.com



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Description



Rosebook Pools is a swimming pool designer and builder which also creates and builds custom spas and other outdoor water features. Located in Libertyville, IL, this company serves Illinois, Indiana, Wisconsin, and Michigan; areas in northern Illinois include Addison, Algonquin, Bannockburn, Buffalo Grove, Crystal Lake, Elgin, Elk Grove Village, Evanston, Fort Sheridan, Grayslake, Highland Park, Hoffman Estates, Lake Forest, Lombard, Naperville, Niles, Oak Brook, Palatine, Plainfield, Rockford, Skokie, St. Charles, Warrenville, Western Springs, Wheaton, Wheeling, and Willowbrook. The company has been in business since 1943 and is affiliated with the Association of Pool and Spa Professionals, the Home Builders Association of Greater Chicago, the Illinois Landscape Contractors Association, the United States Green Builders Council, and the Highland Park, Lake Forest, and Libertyville Chambers of Commerce. This company also has several certifications, including from the American Concrete Institute, the Genesis 3 Design Group, Increte Decorative Concrete Systems, National Plasterers Council, and Southern Grouts and Mortars Pool Finishes.

Services available from this company includes the design and construction of residential and commercial indoor and outdoor water features, including pools, spas, ponds, waterfalls, fountains, and deck jets. The company can use environmentally friendly design processes depending on the needs of their customers, and the design process is facilitated by the use of 3D design programs, photographs, and consultations with the customers. The company also provides renovations, upgrades, inspections, and maintenance options, and builds decks and patios, outdoor fireplaces and fire pits, barbeques and outdoor kitchens, pool houses, pergolas, and shade structures.

Visit the website for Rosebook Pools to learn more about the services available from this company, view galleries of their completed projects, and contact the company to discuss a pool, spa, or outdoor waterscape project.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Rosebrook Pools meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Rosebrook Pools include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Rosebrook Pools
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 14, 1990 Business started: 03/14/1990 in IL Business started locally: 03/14/1990 Business incorporated 04/03/1965 in IL
Type of Entity

Corporation

Business Management
Mr. Jamison Ori, President/Owner
Contact Information
Principal: Mr. Jamison Ori, President/Owner
Business Category

Swimming Pool Contractors, Dealers, Design Swimming Pool Enclosures Swimming Pool Cover Sales & Service Swimming Pool Service & Repair Contractors-Swimming Pool/Service & Supplies All Other Specialty Trade Contractors (NAICS: 238990)

Alternate Business Names
North Shore Hardscapes Rosebrook Custom Inground Pools Rosebrook Pools, Inc. Rosebrook Swimming Pool Service
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.