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BBB Accredited Business since

Aspen Valley Pools, Inc.

Phone: (866) 815-1100 1525 Chase Ave, Elk Grove Village, IL 60007

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Aspen Valley Pools, Inc. is a swimming pool contractor which sells, designs, installs, and builds custom and luxury pools and spas for residential customers. Located in Elk Grove Village, IL, this company serves the northwest suburbs of Chicago, including Schaumburg, Mt Prospect, Arlington Heights, Des Plaines, Rolling Meadows, Prospect Heights, Wood Dale, Itasca, Bensenville, Medinah, Roselle, Hoffman Estates, Schiller Park, Park Ridge, Hanover Park, Bartlett, Wheeling, Inverness, Wheeling, South Barrington, Addison, Bloomingdale, Franklin Park, Northlake, Elmhurst, Glendale Heights, Stone Park, and Northlake. The company has been in business since 2011 and constructs Gunite in-ground swimming pools, which is a mixture of sand, cement, and water, which is sprayed through a high-pressure hose into a design, and can be formed into any design requested by the customer.

Services provided by this company include design assistance with new swimming pools, construction of new swimming pools, full service pool and spa openings, full service pool and spa closings, weekly maintenance plans to keep pools and spas clean and hygienic, pool and spa repair, remodeling and replastering, leak detection, and safety inspections. The company also provides services for institutional, commercial, and public swimming pools, such as inspections, renovations, maintenance plans, openings and closings, and design and construction services. Their design teams can assist private and commercial owners in creating, planning, constructing, and maintaining their pool for maximum enjoyment, safety, and return on investment.

Visit the website for Aspen Valley Pools, Inc. to learn more about their services, view examples of their designs, and contact the company to request their services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Aspen Valley Pools, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Aspen Valley Pools, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Aspen Valley Pools, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 12, 2013 Business started: 11/09/2011 in IL Business started locally: 11/09/2011 Business incorporated 11/09/2012 in IL
Type of Entity


Business Management
Ms. Tracy Arnold, President Mr. David Naskrent, Managing Partner
Contact Information
Principal: Ms. Tracy Arnold, President
Customer Contact: Mr. David Naskrent, Managing Partner
Business Category

Swimming Pool Contractors, Dealers, Design Swimming Pools & Hot Tubs Swimming Pool Service & Repair Swimming Pools - Leak Detection & Repair Swimming Pools - Maintenance Spas & Hot Tubs - Dealers Swimming Pools - Private Swimming Pools - Public Contractors-Swimming Pool/Service & Supplies Spa, Hot Tub, Sauna Sales And Service All Other Specialty Trade Contractors (NAICS: 238990)


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.