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BBB Accredited Business since

American Sale - Bridgeview

Phone: (708) 598-8500 8951 S Harlem Ave, Bridgeview, IL 60455 View Additional Email Addresses http://www.americansale.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that American Sale - Bridgeview meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for American Sale - Bridgeview include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on American Sale - Bridgeview
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 21, 2008 Business started: 01/01/1959 Business started locally: 01/01/1959
Type of Entity

Corporation

Business Management
Mr. John Van Huis, Customer Service Mr. Joe Hanno, Store Mgr. Ms. Mary Sue Kempton, H.R. Director
Contact Information
Principal: Mr. John Van Huis, Customer Service
Business Category

Swimming Pool Contractors, Dealers, Design Swimming Pools & Hot Tubs Swimming Pool Cover Sales & Service Swimming Pool Equipment & Supplies Billiard Equipment & Supplies Patio Equipment & Supplies Spas & Hot Tubs - Dealers Whirlpool Bath Equipment & Supplies Christmas Lights & Decorations Spa, Hot Tub, Sauna Sales And Service Christmas Trees All Other Specialty Trade Contractors (NAICS: 238990)

Alternate Business Names
American Sales Corporation

Additional Locations

  • 8951 S Harlem Ave

    Bridgeview, IL 60455 (708) 598-8500

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/4/2015 Problems with Product/Service | Complaint Details Unavailable
5/16/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was lied to by salesman who goes by the name of ****. i paid pool installers $720 out of my pocket and was told by **** ***** and the store manager ******** that American sale would reimburse me $720..... they did not...they lied and will tell you anything just to sell a pool! Product_Or_Service: swimming pool and install Account_Number: XXX XXXXXXX

Desired Settlement: DesiredSettlementID: Refund would like my money that is owed to me

Business Response: Initial Business Response /* (1000, 5, 2014/05/05) */ Contact Name and Title: ******* ******** Cst Mng Contact Phone: XXX-XXX-XXXX Contact Email: *********@americansale.com American Sale refunded the customer $360 as this is what was owed in return from the leveling charge. The promotion was 12" of leveling, NOT excavating, which is what the customer requested when the installer arrived to install the pool. The customer wanted to pool "dropped/sunk" into the ground which is excavating, not leveling. American sale refunded the amount of $360 for the leveling portion of the installation. The customer paid the installer directly the $720 on their own accord at time of install, then went into the Bridgeview store location after the fact and was not commincated properly as to what occurred, the pool was "dropped/sunk" into the ground, not just leveled. Pools are not sunk into the ground without cost as it requires excavating, which is what the customer paid for direct to the installer, we refunded the portion of the leveling off the total price of the pool package and refunded the $360. No further monies are owed to the customer.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on American Sale - Bridgeview
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)