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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that American Sale - Bridgeview meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for American Sale - Bridgeview include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. John Van Huis, Customer Service Mr. Joe Hanno, Store Mgr. Ms. Mary Sue Kempton, H.R. Director
Swimming Pool Contractors, Dealers, Design Swimming Pools & Hot Tubs Swimming Pool Cover Sales & Service Swimming Pool Equipment & Supplies Billiard Equipment & Supplies Patio Equipment & Supplies Spas & Hot Tubs - Dealers Whirlpool Bath Equipment & Supplies Christmas Lights & Decorations Spa, Hot Tub, Sauna Sales And Service Christmas Trees All Other Specialty Trade Contractors (NAICS: 238990)
Alternate Business NamesAmerican Sales Corporation
8951 S Harlem Ave
Bridgeview, IL 60455 (708) 598-8500 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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|12/4/2015||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: I was lied to by salesman who goes by the name of ****. i paid pool installers $720 out of my pocket and was told by **** ***** and the store manager ******** that American sale would reimburse me $720..... they did not...they lied and will tell you anything just to sell a pool! Product_Or_Service: swimming pool and install Account_Number: XXX XXXXXXX
Desired Settlement: DesiredSettlementID: Refund would like my money that is owed to me
Business Response: Initial Business Response /* (1000, 5, 2014/05/05) */ Contact Name and Title: ******* ******** Cst Mng Contact Phone: XXX-XXX-XXXX Contact Email: *********@americansale.com American Sale refunded the customer $360 as this is what was owed in return from the leveling charge. The promotion was 12" of leveling, NOT excavating, which is what the customer requested when the installer arrived to install the pool. The customer wanted to pool "dropped/sunk" into the ground which is excavating, not leveling. American sale refunded the amount of $360 for the leveling portion of the installation. The customer paid the installer directly the $720 on their own accord at time of install, then went into the Bridgeview store location after the fact and was not commincated properly as to what occurred, the pool was "dropped/sunk" into the ground, not just leveled. Pools are not sunk into the ground without cost as it requires excavating, which is what the customer paid for direct to the installer, we refunded the portion of the leveling off the total price of the pool package and refunded the $360. No further monies are owed to the customer.