If yes, click here to login.
BBB Accredited Business sinceAdditional Locations
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that S & M Plow Corp meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for S & M Plow Corp include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementJoyce Gye, Secretary
Snow Removal Service Snow Removal Service - Commercial Snow Removal Equipment Landscape Contractors Landscape Maintenance Landscape Contractors - Commercial Landscape Designers Tree Service Tree Service - Pruning Other Support Activities for Road Transportation (NAICS: 488490)
Alternate Business NamesS & M Snow Plowing
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (773) 406-7727(Phone)
Additional Email Addresses
- - Communication/Mass Email
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Business Response: Initial Business Response /* (1000, 5, 2014/02/02) */ Contact Name and Title: *** ***, President Contact Phone: XXX-XXX-XXXX Contact Email: ******@att.net Please be advised that S&M Snow Plowing regrets that it was forced to cancel the contract with Ms. ******* ******** for snow removal at ****** ******* ******** Church because it was not cost effective. As you may know, the City of Chicago was hit with a number of record breaking snow falls in December and January. Our first snow occassion took two men more than two hours with snow removal trucks, snow blowers and shovels. It cost us more than $150 in time, labor and resources to do the job. In blizzard conditions you have to return to do additional clean up after the initial visit. We wanted to help Ms. ******** and keep the cost affordable because the church could not afford to pay and she was paying for it out of her pocket. Prior to receiving this complaint we returned Ms. ******** check to her for $130. We donated our services for that snow removal service in an attempt to make amends for not being able to honor the contract. The value of the service provided was in excess of $300. We have also looked into finding someone else in the area that may be able to accommodate Ms. ******** but have not been successful. The janitor at the church might consider doing the extra snow removal on the weekends if he was paid $130 per occassion. I await Ms. ******** response. Final Consumer Response /* (3000, 7, 2014/02/07) */ Case # XXXXXXXX: S & M Snow Plowing 1 message ******* ******** <*******@ameritech.net> Fri, Feb 7, 2014 at 11:24 AM Reply-To: ******* ******** <*******@ameritech.net> To: "*******@chicago.bbb.org" <*******@chicago.bbb.org> Even though the company returned my check, I am not satisfied with the company's response! I did state to *** *** that ****** ******* Church's finances were strained and that I, personally, would pay for the snow removal. However, I did not put a limit on what I would play. When I asked Mr. *** what would be "cost effective," he avoided quoting a price but kept repeating that servicing ************** was not "cost effective." I question that the value of servicing ************** is in excess of $300.00. Also, Mr. *** could not determine what I was willing to pay for the company's service because he never answered my question. To just not show-up without warning me that he was reneging on the contract was an insult and put ****** ******* parishioners at risk because believing that his company was reliable, I had not arranged for back-up. There was time between New Year's Day when the company serviced the church and Sunday, when the company failed to show, for Mr. *** to warn me that he would not continue to service **************. I did get a suburban company to give temporary service. Also, Mr. ***'s suggestion about **************'s janitor doing weekend snow removal at the rate of $130.00 is misplaced. If he was sincere, he could have returned my check before he sent the bill and made the suggestion at that time. ******* ** ******** Consumer Response /* (450, 13, 2014/02/11) */ Corpus Christi Catholic Church (Snow Removal) 1 message Dolores ******** <*******@ameritech.net> Tue, Feb 11, 2014 at 10:31 AM Reply-To: Dolores ******** <*******@ameritech.net> To: "*******@chicago.bbb.org" <*******@chicago.bbb.org> Ms. Diana Mendez, I am in receipt of Mr. *** ***'s apology for cancelling his company's contract to shovel snow at Corpus Christi Catholic Church. Enclosed in the letter of apology was a "good-faith" check in the amount of $150.00 made out to "Corpus Christi Catholic Church." I, hereby, accept, without reservation, Mr. ***'s method of resolving the issue. *********. ********