This Business is not BBB Accredited
Phone: (630) 851-7330Fax: (630) 851-1331View Additional Phone Numbers3901 Liberty St, Aurora, IL 60504-8122
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First Alert is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised First Alert's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 11 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||2|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||8|
|Billing / Collection Issues||0|
|Total Closed Complaints||11|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Illinois Department of Financial and Professional Regulation
100 W. Randolph 9th Fl
Contact InformationPrincipal: Kristy Michael (Marketing Manager)Customer Contact: Ms Marcie Barnett (Consumer Affairs Manager) Mark Devine (Director of Marketing)Mr. Tom Russo (Senior Director of Marketing)
Smoke Detectors & Alarms, Fire Extinguishers, Security Cameras, Manufacturers & Producers, Safes & Vaults, Carbon Monoxide Detecting, Fire & Smoke Alarm Systems
Alternate Business NamesBRK Brands, Inc., BRK Electronics, Family Gard, BRK Brands, Inc./First Alert
Home Fire Protection
Safe & Sound: Securing Your Home