BBB Business Review

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This business is not BBB accredited.

Skin1, Inc.

Additional Locations

Phone: (800) 842-4988 Fax: (312) 654-9800 View Additional Phone Numbers 680 N Lake Shore Dr  #101, Chicago, IL 60611 View Additional Email Addresses View Additional Web Addresses

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Skin1 is a Chicago salon and online beauty product store with a focus on skincare, hair care, and makeup. Located in Chicago, IL, Skin1 provides both medical and aesthetic expertise to their customers as well as health and beauty products intended to rejuvenate and repair damaged skin and hair.

Skin1's Refine Medical Spa employs licensed dermatologists and aestheticians, and provides a variety of services to improve the function and appearance of skin and hair, including a variety of facials, peels, micro-dermabrasion, and waxing.

Their online store includes top-shelf beauty brands and equipment, with a focus on hair care, organic products, skincare, and quality cosmetics. For customers wishing to continue their spa treatments at home, Skin1's store has a selection of in-home tools available for purchase, such as micro-dermabrasion kits, pore cleansers, and hair and nail styling equipment. Their store also provides free samples of the products they offer and a blog written by aestheticians who work at the Skin1 spa. Brands that this company carries in their online store include Decleor, Dermalogica, Elta MD, Revision, Natura Bisse, Sothys, and Yon-Ka. Every order includes free shipping and samples of other products for customers to try and possibly purchase in their next order, and their website includes different sales and deals every day. Customers who review products on their website are eligible for discounts on their next order and other offers.

Visit the website for Skin1 to view their spa services, read their informative beauty tips blog, and shop online for skin and hair care products and cosmetics.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Skin1, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

1 Customer Review on Skin1, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: September 21, 2006 Business started: 01/01/1990 Business started locally: 01/01/1990 Business incorporated 09/19/1996 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500

Type of Entity


Business Management
Ms. Shelly Greening, VP Operations
Contact Information
Principal: Ms. Shelly Greening, VP Operations
Business Category

Skin Care Health & Medical - General Internet Shopping Day Spas Hair Products and Equipment Hair Removing Equipment & Supplies Cosmetics & Perfumes - Retail Hair Styling and Services Hair Removal - Laser & Electrolysis Health & Wellness Health Resorts Beauty Salons (NAICS: 812112)

Alternate Business Names

Customer Review Rating plus BBB Rating Summary

Skin1, Inc. has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.