BBB Business Review

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This business is not BBB accredited.

White Way Sign & Maintenance Co.

Phone: (847) 391-0200 Fax: (847) 391-0099 View Additional Phone Numbers 451 Kingston Ct, Mount Prospect, IL 60056 http://www.whiteway.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for White Way Sign & Maintenance Co. include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for White Way Sign & Maintenance Co. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on White Way Sign & Maintenance Co.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 04, 2011 Business started: 01/01/1923 Business started locally: 01/01/1923
Type of Entity

Corporation

Business Management
Robert Flannery Jr, President Robert S. Flannery III, Executive Vice President Willard D. Marteus, Chief Financial Officer
Contact Information
Principal: Robert Flannery Jr, President
Business Category

Signs - Digital Signs - Maintenance & Repair Signs - Neon All Other Specialty Trade Contractors (NAICS: 238990)

Service Area
National
Products & Services

This company offers White Way Sign and Maintenance Co. was founded in 1923. Despite our dramatic growth into the largest business identification and custom sign company in the U.S. and the dramatic changes in the way America does business today, our philosophy remains remarkably unchanged. We pursue excellence in design, excellence in fabrication and and excellence in service. A sign is a highly visible calling card for the company or structure it represents. Therefore, it must compliment its environment while performing a successful role of identification.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.