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Consumer Complaints

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Supreme Siding & Roofing, Inc.

Phone: (630) 904-3996Fax: (630) 904-3284

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
10/31/2014Problems with Product / Service | Read Complaint Details
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Complaint
I was referred by my co-worker about how great and honest Supreme Siding & Roofing handled their roofing problems. On 9/23/14 ***** ******* inspected my roof, listened to my concerns, and gave me an estimate that sounded reasonable. My home insurance was forcing me to have certain roof repairs done, no time limit when work needed to be done. I signed estimate same day and signed copy kept by *****. I was advised by ***** to let insurance company know about contract and if they had any problems with said work to be done. Insurance okayed work on 9/24. Called Supreme and spoke with ****** that I was okayed to have work done. Was advised I will be contacted a day before when work will be done. On 10/6 spoke with ****** who reported work will be done either that weekend or by next week depending on rainy days but will receive a call day before. Called other days, dates not recorded, and spoke with ****** again only to be told ***** is at a doctor's appointment or ***** was busy catching up with other jobs due to rainy days. On 10/21 received message from insurance company asking if work was done because their underwriter needed paid receipt otherwise would receive cancelation letter. I explained to insurance that work still not done, contract was signed, and Supreme not returning my calls. I was given a few extra days by insurance to get roof work done. I called Supreme again same day, spoke with ******, and was told ***** was on the phone and was busy. I left message that I need work done and this time insurance threatening cancelation. No response from Supreme as of yet. Now insurance sent me message today 10/23/14 that I have until next Wednesday, cancelation will happen. After again explaining I signed a contract with Supreme and can't get a response from them, I received another message from my insurance company that I need to find another insurance company. I no longer have the luxury to play phone tag with Supreme to have the work done. I want out of the contract so that I can find someone who will do the work, so much for great and honest service by Supreme! I'm upset, angry, and who knows what else I feel because now the potential for losing my home is a possibility if no one can insure my home because I'm in non-compliance due to the ignorance of Supreme Siding & Roofing.

Desired Settlement
I want out of this contract, free and clear, as soon as possible so that I can find someone else to do the job now. I do not want Supreme Siding & Roofing Inc nor their representatives to decide later to file a lawsuit against me for breaking a contract.

Business Response
Contact Name and Title: ***** *******
Contact Phone: XXX-XXX-XXXX
Contact Email: *********@aol.com
In response to a complaint filed by Ms. ******** on September 23rd. we inspected & left estimate which Ms. ******** agreed to and signed. At that time we estimated the repair to be done in 2 weeks. Due to weather and other job complications we couldn't start on that date. Unfortunately some of our return communications were to a wrong phone number that was written on Ms. ********'s contract. This may have lead her to believe that we were not returning her calls. As we thought she was not responding to our calls. On October 25th. I took care of the contracted repair and as far as I know Ms. ******** was very happy as she paid us in full. Ms. ******** did confirm that we had a wrong phone number on her contract however she didnt notice this problem until the 23rd. of October which explained the confusion and lack of communication.

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Siding Contractors, Roofing Contractors

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