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Consumer Complaints

BBB Accredited Business since 03/01/2009

Opal Enterprises, Inc.

Phone: (630) 355-6557Fax: (630) 355-6532

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Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service3
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints3

Complaint Breakdown by Resolution

Complaint Resolution Log (3)BBB Closure Definitions
01/20/2014Problems with Product / Service | Read Complaint Details
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Complaint
Met with **** ******** of Opal, and they agreed to reside our house per an insurance (State Farm) estimate, 3 sides of house covered for siding, gutters, soffits, facia. ******** agreed to verify pre-existing insulation and submit to SF for additional coverage. Yesterday ******** said they sent an email verifying the insulation and giving SF a detailed list of supplies and labor fees but SF says it wasn't submitted. When I asked for my own copy, ******** said he would get me one but hasn't yet. ******** agreed to work with SF to approve vinyl rather than aluminum as quoted by SF. That was not done though vinyl was used. SF says vinyl is cheaper and that there is enough in quote to pay for 4 sides, Opal owner, ******* says it's not cheaper but refuses to show detailed bill for suppliles and labor of our project to prove actual costs, he says that information is private. Not all of the SF work was done per the SF estimate, but Opal sent cert of completion to SF and as I am writing this has not recanted on that (though I met with ******** yesterday and he indicated he would revise the invoice to deduct the $2327.20 of deck work that was not done but also at the same time said he would have to then increase our personal amount owed by $1371 to "cover" the 4th side suddenly). SF approved $1933.21 for 3 sides of gutters, soffits, facia but Opal wants us to pay $3355 for the 1 side not covered by SF. SF says Opal agreed to work at State regulated rates for the job and must do that for the whole job despite what they want to charge. Opal owner, ******* says that that is not true and we should have thought of all of this before we signed their contract. We have not paid out the remainder of the bill (have not yet received a revised invoice minus the deck work) and Opal still has some work to do on our house.

Desired Settlement
1. Give a detailed invoice of supplies, labor and fees associated with our job so we can submit it to insurance and get the insurance pay out.
2. Adjust the charges of the work done on the 1 side not covered by insurance to meet with the state regulated rates for our area per your agreement with State Farm.
3. Send State Farm the documetation needed so they will cover the cost of the insulation.
4. Submit a new invoice to us and finish our windows (though not part of the insurance claim there is still outstanding work to be done).

Business Response
Contact Name and Title: Voytek *******
Contact Phone: XXX-XXX-XXXX
Contact Email: ******@opalenterprises.net
Opal Enterprises was contracted by ***** ****** to perform remodeling project specified in the agreement between two parties. Opal Enterprises completed all work according to the scope and prices specified in the agreement on December 11th 2013. Customer has an open balance of $11,905.80 and is past due with the payment. If the payment is not received by January 11th Opal Enterprises will proceed with mechanical lean on the property.

11/25/2014Problems with Product / Service
02/22/2013Problems with Product / Service

Industry Comparison| Chart

Siding Contractors, Exterior Designers, Real Estate Services, Windows - Vinyl, Windows - Wood, Windows, Storm Windows & Doors, Doors - Installation, Doors - Patio, Doors, Windows - Installation & Service, Construction & Remodeling Services, Skylights, Commercial Roofing, Roofing Contractors, Home Improvements, Contractors - Gutters, Gutter Leaf Guards, Gutters & Downspouts

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