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A BBB Accredited Business since
BBB has determined that Global Exterior Experts, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Global Exterior Experts, LLC include:
- Length of time business has been operating
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Aaron Venegas, President
Siding Contractors Doors - Patio Doors - Installation Door Manufacturer - High Performance Storm Windows & Doors Windows Gutters & Downspouts Roofing Contractors Siding Contractors (NAICS: 238170)
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
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BBB Complaint Process
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Additional Phone Numbers
- (630) 392-8032(Phone)
Additional Email Addresses
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|10/9/2015||Problems with Product/Service|
Read Complaint Details
Complaint: We have given our contractor $5000 of the total amount. Their representative said they would contact us in one week to let us know about scheduling. No communication or scheduling was initiated by the company for three weeks. As we called and texted the representative, we were finally told that we would hear from the office about a schedule for when our roof and siding would be completed. The office never called, though we called again the next day. Again, the office said they would call us back to let us know when we would be scheduled, but they never called us back again. After contacting the representative again, we finally heard from the company's general manager in order to schedule us. We understand that weather can compromise a scheduled contracting job outdoors, but our job was canceled twice due to "weather" though the skies were blue and the sun was out. We were told that we would get a phone call the night before our roof was supposed to be done, but we never received a phone call. The next morning we still hadn't heard from them so my wife called the representative to ask. He said that he forgot to call, and that the crew was on their way to our house to do the roof. This was a challenge because my wife and I are both schoolteachers, and cannot take off of work anytime we want. My mother-in-law has come in from Iowa in order to stay at the house during the job, which according to the company was supposed to be finished this week. Though the roof is now complete, it does not look good. I took pictures of the roof, and have asked the representative why it looks the way it does. I have yet to receive a response. Additionally, we were supposed to receive a call last night telling us a specific date that the company would be out to do our siding. For the fourth time from this representative, we did not receive a phone call to let us know anything. This was after he communicated with both my wife and I are in separate text messages that he would call her that night to give us a specific date. He is now telling us that we should have a date for the siding sometime on Monday or Tuesday of Thanksgiving week. Again, being teachers we cannot take off of work during this week without being docked pay. We have informed him of this, and our mother-in-law cannot be in town next week either. The lack of communication and follow through is extremely unprofessional. Global exterior experts has been given $5000 so far for this job, and is expecting another payment of the balance when the job is complete. However, The job that has been done to this point... Including the communication and scheduling, has been very poor. We would appreciate your assistance in making sure that this matter is resolved in a professional fashion. Thank you very much.
Desired Settlement: We are not seeking a money settlement. We are seeking this job to be completed professionally, with the same quality that was promised at the beginning. We would also like our shingles on the roof to be fixed to look as they were meant to. I have pictures of the roof if they are necessary.
Business Response: Initial Business Response /* (1000, 5, 2014/12/03) */ Contact Name and Title: ***** ******* Contact Phone: (XXX)XXX-XXXX Contact Email: ************************* This is a response from Global Exterior Experts in regards to Mrs. *********************** home at *** ***** ***** ******* ** XXXXX. Keeping a construction project on track and on schedule is a big job. Many different pieces need to be in place at the right time. One of the big issues that often arises is the problem of weather delays. Mrs. **** ***************** home unfortunately was delayed due to weather issues. Our project manager stopped by her home and explained instead of weather causing stoppage in the middle of an in progress project. Then possibly causing her home to become susceptible to outside element going inside the house. We had to reschedule her house to be completed for Saturday 11/29/14. Our project manager conveyed the message to her and her husband. They understood and were in agreement and their house was completely finished on Saturday November the 29th 2014 as agreed by both parties. Global exteriors is committed to punctiliously providing superior quality work and results. Creating reality through scrupulous devotion to all of our customers homes instauration. We execute from concept to creation with quality you deserve and dependability that our customers can count on.
Customer Reviews Summary