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BBB Accredited Business since

Chicago Exteriors, Inc.

Phone: (630) 432-9698 View Additional Phone Numbers 1301A Bowes Rd STE 405, Elgin, IL 60123 http://chicagoexteriors.net/



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Chicago Exteriors, Inc. is a general contractor for commercial and residential customers. This business is located in Elgin, IL, and serves the western Chicago suburbs including Schaumburg, Hoffman Estates, Arlington Heights, Des Plaines, Park Ridge, Carpentersville, Pingree Grove, Hampshire, Burlington, Campton Hills, St Charles, Geneva, Batavia, Wheaton, Aurora, Naperville, Elk Grove Village, Rosemont, Elmhurst, Carol Stream, Crystal Lake, Cary, Lake Zurich, and Buffalo Grove. This company provides general contracting services including roofing, siding, window installation and service, gutters and downspouts, remodeling for bathrooms, kitchens, basements, deck building, flooring, painting, and offers remodeling for offices, retail spaces, restaurants, and other commercial venues.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Chicago Exteriors, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Chicago Exteriors, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Chicago Exteriors, Inc.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 3

Additional Information

BBB file opened: June 04, 2008 Business started: 06/01/2007 in IL Business started locally: 06/01/2007 Business incorporated 06/25/2007 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
http://www.idfpr.com
Phone Number: (312) 814-4500

Type of Entity

Corporation

Business Management
Mr. Jasper H. Jo, Owner
Contact Information
Principal: Mr. Jasper H. Jo, Owner
Business Category

Siding Contractors Construction & Remodeling Services Basement - Remodeling Bathroom Remodeling Remodeling Services Disability Remodeling Windows - Installation & Service Hardwood Floor Contractors Hardwood Floor Maintenance Windows & Doors - Installation & Service Windows Deck Cleaning and Treatment Soffit & Fascia Contractor - Flat Roof Deck Cleaning and Waterproofing Deck Cleaning & Sealing Contractors - Flooring Kitchen & Bath - Design & Remodeling Kitchen Remodeling Gutters & Downspouts Gutter Leaf Guards Contractors - Gutters Painting Contractors Commercial Painting Contractor Patio & Deck Builders Deck Builders Deck - Repair Deck Builder Vinyl Decking Patio, Porch & Deck Enclosures Roof Decks Roof Structures Roofing Contractors Roof Repair Commercial Roofing Contractor - Metal Roofing Contractor - Tile Roofing Roofing Service Consultants Siding Contractors (NAICS: 238170)


Customer Review Rating plus BBB Rating Summary

Chicago Exteriors, Inc. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 1301A Bowes Rd STE 405

    Elgin, IL 60123 (630) 889-8070

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/24/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: We replaced roof with this contractor. But the leakage showered twice in the winter. They promise to fix it but never show up and won't answer my phone. The work was done poorly.

Desired Settlement: Fix the leakage and paint

Business Response:

I, Jasper Jo, as president of Chicago Exteriors, Inc. contacted the Mr. ****, Jeff, and inspected the area thoroughly.

We took out wide range of shingles around leaking spot and couldn't find any cause of leaking on the roof.

We went to further and took out some siding boards around the spot and found some leaking cause on it. we replace with new cedar siding boards with moisture barrier inside of the boards.

We completed all the works required, and the home owner knows this. Only thing left is a test which requires heavy rain or snow in the winter.

After the test, we will fix the interior damages.

 

Jasper

7/20/2015 Problems with Product/Service | Complaint Details Unavailable

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

3 Customer Reviews on Chicago Exteriors, Inc.
Neutral Experience (0 reviews)
Fusion Chart
Fusion Chart