This business is not BBB accredited.

1st Choice Exteriors, Inc.

Phone: (630) 359-4025 330 Byron Ave, Bloomingdale, IL 60108


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for 1st Choice Exteriors, Inc. include:

  • Failure to respond to 1 complaint(s) filed against business
  • Length of time business has been operating
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

1 Customer Review on 1st Choice Exteriors, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: May 22, 2012 Business started: 05/01/2010 Business started locally: 05/01/2010 Business incorporated 02/01/2011 in IL
Type of Entity

Corporation

Business Management
Mr. Billy Frias, President Mr. David O'Donnell
Contact Information
Principal: Mr. Billy Frias, President
Business Category

Siding Contractors Doors Windows Soffit & Fascia Gutters & Downspouts Siding Contractors (NAICS: 238170)


Customer Review Rating plus BBB Rating Summary

1st Choice Exteriors, Inc. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of C.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    330 Byron Ave

    Bloomingdale, IL 60108

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/4/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Contract signed on 4/30/15. Contrat states that deductible is already paid, however, that was not the case.

Desired Settlement: Proper permits must be obtained and deductible must be deducted from amount due since it was included.

3/12/2015 Billing/Collection Issues
8/25/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: 8/2012 siding installed due to hail damage. Insurance #XXXXXW647 thru ***** ***** Insurance Rep: ***** ***** XXX-XXX-XXXX. $8,669.94 insurance amt. My deductible: $2,335.00. Payment by insurance check and (I believe) personal ck for deductible amt. Sales Rep: **** ***** XXX-XXX-XXXX. Dealing with ********* XXX-XXX-XXXX. Have also spoken w/ "*****" (owner) and sales rep who came out for inspection and agreed it is siding and/or roofing problem where they attached scaffolding. Lived here 30 years; have never had any wall damage in garage until siding put up. Now it has completely damaged wall; seeing roofing material on ledge and water on floor.

Desired Settlement: Want the siding and/or roofing issue fixed and drywall replaced and painted on complete wall in garage. If holes in roof from scaffolding, the roof needs to be repaired. Am having roof inspection to do my own due diligence in the event these guys miss the problem they have caused.

Business Response: Initial Business Response /* (1000, 9, 2014/06/04) */ From: ***** ***** <******************@gmail.com> Date: Tue, Jun 3, 2014 at 9:07 PM Subject: ******** **** To: *******@chicago.bbb.org All issues that Mrs. **** had have been resolved weeks ago sorry for getting back to the bbb so late we have been extremly busy. Any further question please call me ***** ***** @ XXXXXXXXXX.. Also when people look up my company it only says we do gutters.. We do siding windows doors soffit and facia please update my company. Thank you... Initial Consumer Rebuttal /* (3000, 11, 2014/06/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) NO - they have NOT resolved the damage issue!Nothing has been done to repair damage to inside garage wall!!! All the drywall on that wall is water damaged (soft to touch and stained brown). The drywall has to be removed and new drywall put up, taped and painted to restore it to the original condition!! It remains to be seen what lies under the drywall when it is pulled off. And it remains to be seen if the Company scraping off caulking from the stairs was, indeed, the problem to begin with. But, at the very least, they have to repair the damage they caused. The Company was to let me know how they wanted to proceed at least 3 to 4 weeks ago, and I have heard nothing. I will contact this gentleman, ***** *****, at number provided to see if he will make an attempt to finally resolve this issue. He sure does not seem to concerned to have had this BBB complaint filed, but instructs you to make sure you "update his company" for him! Business Response /* (4001, 23, 2014/08/12) */ ***** ***** Fri, Aug 1, 2014 at 5:12 PM To: "******, *****" <*******@chicago.bbb.org> Any and all issues at ******** ****'s house have been resolved you can verify this with ******** her self any other questions or conserns please feel free to call me i prefer phone calls.. ***********.. Thank you ***** *****


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on 1st Choice Exteriors, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Fusion Chart
Fusion Chart