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BBB Accredited Business since

New Horizons Healthcare, Inc.

Phone: (847) 993-3133 5600 N River Rd STE 800, Rosemont, IL 60018

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New Horizons Healthcare, Inc. is a senior home care program that provides holistic senior home care services and hospital to home transitional services. Located in Rosemont, IL, this company serves the northwestern suburbs of Chicago, including Norwood Park, Dunning, Des Plaines, Franklin Park, Niles, Park Ridge, Edison Park, Morton Grove, Bensenville, Harwood Heights, Norridge, River Grove, Elmwood Park, Wood Dale, Mt Prospect, and Glenview. The company was formed in 2012 and hires Certified Nursing Assistants (CNAs) who have a minimum of two years of working with the elderly, and also engage in continuing education programs to ensure that they remain up-to-date with the latest technologies and techniques in caring for senior citizens and ensuring their families peace of mind with the aging process.

Services available from this company include holistic senior home care services, which look at the entirety of the individual's life, interests, disabilities, and needs to come up with a personal care plan that will enable support, communication with family members, and stability. This can include medication reminders, Alzheimer's care, meal preparation, dressing assistance, personal care, transportation, physical exercise, laundry, companionship, bathing, feeding, and light housekeeping. This care plan involves compliance with any special precautions or information provided by medical professionals or family members, and loved ones are informed on a regular basis how their family member is doing. Caregivers are trained to encourage the senior citizen to pursue their personal interests and maintain social interactions as well.

Visit the website for New Horizons Healthcare, Inc, to learn more about the services available from this company, read testimonials from their clients, and contact the company to discuss utilizing their services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that New Horizons Healthcare, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for New Horizons Healthcare, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on New Horizons Healthcare, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 07, 2013 Business started: 09/12/2012 Business started locally: 09/12/2012 Business incorporated 09/12/2012 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Public Health
122 S. Michigan Avenue, Chicago IL 60603
Phone Number: (312) 814-2608

Type of Entity


Business Management
Mr. Alex Melnyk, President and CEO
Contact Information
Principal: Mr. Alex Melnyk, President and CEO
Business Category

Senior Home Care Services for the Elderly and Persons with Disabilities (NAICS: 624120)


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.