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BBB Business Review

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BBB Accredited Business since

Golden Heart Senior Care

Phone: (872) 206-5957 2738 N Pine Grove Ave, Chicago, IL 60614 http://goldenheartchicago.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Golden Heart Senior Care is a senior home care provider which offers respite care, hourly care, support for dementia patients, and assistance with finding assisted living or 24-hour care for seniors. Located in Chicago, IL, this company serves downtown Chicago and surrounding areas, including Oak Park, Cicero, Franklin Park, Northlake, Elmhurst, Bellwood, Elk Grove Village, Bensenville, Niles, Morton Grove, Evanston, Skokie, Des Plaines, Evanston, Skokie, Park Ridge, Elmwood Park, Maywood, Bellwood, Rosemont, Riverside, Stickney, Summit, Burbank, Oak Lawn, Evergreen Park, Westchester, La Grange Park, Brookfield, Lyons, Countryside, Hodgkins, and Bridgeview. The company has been in business since 2012 by a group of friends wanting to improve the quality of services available for seniors and their loved ones.

Services available include companion care, memory care, respite care, services for those with complex care needs, deep cleaning and home cooking, household management, senior advocacy and lifestyle support, holistic care, home technology assistance, and assisted living placement. Their assisted living placement services includes an assessment of the senior citizen's needs and budget constraints before a specialist provides references to high quality and appropriate facilities that have been reviewed and vetted by the organization. The specialist then arranges for the client and his or her loved ones to take a tour of the facility, which includes picking up the client and introducing him or her to the staff. Afterwards, the specialist will follow up with the client to ensure that the facility is meeting his or her needs and that he or she is adjusting comfortably.

Visit the website for Golden Heart Senior Care to learn more about their services, read about the background and history of the organization, and contact the organization to request their services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Golden Heart Senior Care meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Golden Heart Senior Care include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Golden Heart Senior Care
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: March 04, 2014 Business started: 12/03/2012 Business started locally: 12/03/2012 Business incorporated 12/03/2012 in IL
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Mike Davis, Executive Director
Contact Information
Principal: Mr. Mike Davis, Executive Director
Business Category

Senior Home Care Senior Care Information and Resources Day Care - Adults Nursing Home Information & Referral Senior Citizens Service Organization Skin Care In-Home Care Elderly/Senior Specialty Services Services for the Elderly and Persons with Disabilities (NAICS: 624120)

Alternate Business Names
Stay in Place, LLC.

Customer Review Rating plus BBB Rating Summary

Golden Heart Senior Care has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.