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BBB Business Review

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BBB Accredited Business since

Comfort Keepers-Wood Dale

Phone: (630) 834-8366 Fax: (630) 834-8368 185 Hansen Ct STE 120, Wood Dale, IL 60191 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Comfort Keepers Wood Dale is a senior home care company which provides in-home care services to seniors and disabled individuals who would like to retain their independence while still receiving the care necessary to live a comfortable life outside of a nursing home or assisted living facility. This company serves the northwest suburbs of Chicago, including Itasca, Bensenville, Elk Grove Village, Addison, Medinah, Roselle, Bloomingdale, Northlake, Franklin Park, Des Plaines, Park Ridge, Elmhurst, Villa Park, Rosemont, Norridge, Harwood Heights, Schaumburg, Hoffman Estates, and Mt Prospect. Services available from this company include in-home senior care, respite care for family caretakers, end of life care, dementia and Alzheimer's care, and assistance with transitioning from hospital to home. Carers can provide companionship and support, assistance with personal care and tasks of daily living, and transportation.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Comfort Keepers-Wood Dale meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Comfort Keepers-Wood Dale include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Comfort Keepers-Wood Dale
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 01, 2007 Business started: 04/01/2002 Business started locally: 04/01/2002 Business incorporated 05/19/2010 in IL
Type of Entity


Business Management
Ms. Katie Fielmann, Owner Mrs. Talesha Williams, Office Manager
Contact Information
Principal: Ms. Katie Fielmann, Owner
Number of Employees


Business Category

Senior Home Care Personal Services In-Home Care Elderly/Senior Specialty Services Services for the Elderly and Persons with Disabilities (NAICS: 624120)

Alternate Business Names
Dad & Kids, LLC dba Comfort Keepers

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.