BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Security Solutions, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Security Solutions, Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500
Type of Entity
Business ManagementMr. Brett Blessen, President
Number of Employees
Security Control Equipment & System Monitors Security Cameras Security Guard & Patrol Service Security Systems Consultants Fire & Smoke Alarm Systems Home Automation Smoke Detectors & Alarms Burglar Alarm Systems - Dealers, Monitoring & Service Security Systems Services (except Locksmiths) (NAICS: 561621)
1850 S 25th Ave
Broadview, IL 60155 Directions
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BBB Complaint Process
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Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: The Bridgeport Citizens Group, which runs the local the neighborhood community watch program, has received numerous calls asking for confirmation of Security Solutions flyer taped to private residences in the last 24 hours. The flyers claim affiliation with "Neighborhood Watch Program" although the company is unknown to the the 9th District Police CAPS Office or the Bridgeport Citizens Group. The exact wording of the flyer reads "Security Solutions is pleased to present this certificate for a: FREE* Home Security System Compliments of Neighborhood Watch Program" Furthermore: the flyer cites BBB accreditation although the phone number and contact information given differs from that listed on the BBB website.
Desired Settlement: The Bridgeport Citizens Groups asks that Security Solutions, Inc immediately stop all advertising with the phrase "Security Solutions is pleased to present this certificate for a: FREE* Home Security System Compliments of Neighborhood Watch Program". Furthermore, we request that Security Solutions, Inc. immediately take out a 1/2 page advertisement in the Bridgeport News, the local weekly paper (), retracting their claim and apologizing to the members of the Community Watch.*****************************
Business Response: Initial Business Response /* (1000, 5, 2014/08/01) */ Contact Name and Title: Customer Relations Contact Phone: XXX-XXX-XXXX Contact Email: *****@alarmyou.com Dear Bridgeport Citizens Group Security Solutions is unaware of any such flyer, and has not created any such marketing material nor has it distributed any such material. Would you kindly fax on to our office at XXX-XXX-XXXX so that we may investigate and provide a contact name and number with it. Because we have no record of being contacted by your group and therefore have not had a fair opportunity to investigate the legitimacy of this, we respectfully request that you withdraw your complaint and allow us fair opportunity to investigate. We pledge to investigate and take the appropriate action as a result of our findings.