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BBB Accredited Business since

Emergency Twenty Four Inc

Additional Locations

Phone: (773) 725-0222 Fax: (773) 286-1992 View Additional Phone Numbers 999 E Touhy Ave STE 500, Des Plaines, IL 60018 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Emergency Twenty Four Inc. is a security alarms and monitoring equipment company which sells burglar alarms and fire alarm systems to residential and commercial customers. This company serves Chicago and the greater Chicagoland area, including McHenry, Deerfield, Highland Park, Lake Forest, Winnetka, Waukegan, Wilmette, Elk Grove Village, Lake Bluff, Great Lakes, Wheeling, Buffalo Grove, Schaumburg, Joliet, Roselle, Rosemont, Crystal Lake, Evanston, Skokie, Long Grove, Carpentersville, Mount Prospect, Prospect Heights, Arlington Heights, Rolling Meadows, Medinah, Streamwood, Bartlett, Hanover Park, Park Ridge, Edison Park, Norridge, and Itasca. Products and services available from this company include burglar and panic alarms, fire alarms, video monitoring, voice monitoring, gas detection, mechanical monitoring, environmental monitoring, open/close supervision, autotesting monitoring, elevator monitoring, and emergency call monitoring.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Emergency Twenty Four Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Emergency Twenty Four Inc include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Emergency Twenty Four Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 08, 1990 Business started: 01/01/1965 Business started locally: 01/01/1965 Business incorporated 04/29/1977 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500

Type of Entity


Business Management
Mr. Patrick Devereaux, Senior Vice President Ms. Alicia Lopez, Corporate Secretary/ Treasurer Mr. Dante Monteverde, President
Contact Information
Principal: Mr. Patrick Devereaux, Senior Vice President
Business Category

Security Control Equipment & System Monitors Fire & Smoke Alarm Systems Smoke Detectors & Alarms Video Equipment - Sales & Rentals Burglar Alarm Systems - Dealers, Monitoring & Service Security Systems Services (except Locksmiths) (NAICS: 561621)

Alternate Business Names
EMERgency 24 TrustGauge
Additional Information

The Bureau is currently attempting to verify the exact relationship between the entities who appear to be utilizing the same 4179 Irving Park, Chicago, IL location. Per their website, company Trust Gauge cites this location as being its main office. A BBB representative has visited this location, however, and has found that this address is being occupied by another company- Emergency24.

Trust Gauge likewise cites 3920 N. Kedvale, Chicago, IL as being the company's location in a different area of the company's website. A BBB representative visited this location likewise and found no presence of any company going by Trust Gauge. 3920 N. Kedvale is currently occupied by Walter Ingstrup Co., Contractors of Painting.

4179 W. Irving Park and 3920 N. Kedvale are located on the same block.

Products & Services

Alarm Dealers: Monitored Alarm Systems; Home Monitoring Alarms; Business Monitoring Alarms; VoIP phone service; Personal Emergency Response Service. Monitoring equipment for all types of alarms.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.