BBB Accredited Business since

Marcel Digital

Phone: (312) 255-8044 Fax: (866) 643-7506 445 W Erie St Ste 211, Chicago, IL 60654 View Additional Web Addresses

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Marcel Media is a marketing firm which specializes in search engine optimization services. Located in Chicago, IL, this company serves companies in northern Illinois, including those in Schaumburg, Rolling Meadows, Evanston, Arlington Heights, Lake Forest, and Rosemont. The company has been in business since 2003 and its clients include DePaul University, Mercy Hospital, Rush University Medical Center, University Association in Dentistry, NorthShore University HealthSystem, Ryland Homes, and Hub International.

This company is a Certified Google Analytics and Google Website Optimizer Partner, meaning that its technicians have gone through rigorous training to understand Google's processes, systems, and methods of optimizing search rankings and improving websites. Services that this company provides include search engine optimization, paid search, conversion optimization, social media marketing, website development, and analytics. Industries with which this company works include healthcare, education, finance, ecommerce, and manufacturing.

Marcel Media's specialists will consult with the customer and determine the goals and mission of the customer's marketing needs, and develop a custom solution that encompasses a variety of different advertising avenues, including improving website functionality, creating social media pages, and analyzing conversion of casual browsers to customers. This includes using Pay Per Click (PPC) advertising, submitting to websites, developing links to reputable websites, and generating rich, unique content to create high search engine rankings. As Marcel Media continues to work, they will report back to the customer on how the various methods are working, and change plans as needed.

Visit the website for Marcel Media to read their informative articles on advertising and social media, use their calculators to determine how to get better use out of digital content, and set up an appointment to use the company's services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Marcel Digital meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Marcel Digital include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Marcel Digital
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 02, 2009 Business started: 01/01/2003 Business started locally: 01/01/2003 Business incorporated 03/18/2014 in IL
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Ben Swartz, President Ms. Kristina Campos, Marketing Co-Ordinator
Contact Information
Customer Contact: Ms. Kristina Campos, Marketing Co-Ordinator
Principal: Mr. Ben Swartz, President
Number of Employees


Business Category

Search Engine Optimization Services Web Design Web Development Consultants - Social Media Internet Services All Other Professional, Scientific, and Technical Services (NAICS: 541990)

Alternate Business Names
Marcel Media, LLC.

Additional Locations

  • 445 W Erie St Ste 211

    Chicago, IL 60654 (312) 255-8044


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.