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BBB Accredited Business since
Phone: (773) 577-8100 Fax: (312) 226-3818 View Additional Phone Numbers
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A BBB Accredited Business since
BBB has determined that Coyne College meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Illinois State Board of Education
100 W. Randolph Street, Ste 14-300, Chicago IL 60601
Phone Number: (312) 814-2220
Board Of Education
100 W. Randolph Suite 14-30, Chicago IL 60601
Phone Number: (773) 553-2763
Type of Entity
Business ManagementMr. Russell T. Freeman, President & CEO
Schools - Business & Vocational Employment Training Other Technical and Trade Schools (NAICS: 611519)
Coyne College has requested that before filing a BBB complaint, consumers first contact Lee Mueller at (773) 577-8050 or email@example.com for assistance.
Please understand that you can file a complaint with the BBB now or at any time during this process. It is our hope that Coyne College will resolve the matter for you in an expedient matter.
330 N Green St
Chicago, IL 60607 (773) 577-8100 (800) 410-1597 (773) 577-8050 Directions
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Additional Phone Numbers
- (800) 410-1597(Phone)
- (773) 577-8050(Phone)
Complaint Trends - Last 3 Years
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BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: As a recent graduate of Coyne College, I was under the understanding that we would get job placement assistance from Career Services and in my case and the case of a few other graduates this has not been the case. I have been chasing down career service for help when they have not been any assistance in my aid to find employment. And to top it off they offered to pay for one certification exam once we graduate and that has changed from when I signed up. At first they were offering to pay for the CMA but then they changed it to the RMA but stated that for those already held their RMA they would still offer to pay for the CMA once again this was upon completion. However once I graduated they changed the policy again and said that they would only pay for the CMA if they were employed and that in itself is hard to do because most employers want you to be certified. To be honest this whole ordeal has been a headache because I had to take out a loan to pay for this school and I am getting nothing out of them in return for it. I feel like I have just been robbed for my hard earned money.
Desired Settlement: I would want the money back that I had to take out as a loan to pay for this unprofessional school.
Business Response: Initial Business Response /* (4000, 9, 2015/01/05) */ The complainant graduated from Coyne College on 6/19/2014. After speaking with our Career Services (CS) Department, the complainant had not contacted any of the three members of our CS department for placement assistance. In fact our CS department had been informed by our Director of Student Services that the graduate had signed up to reenter the military. Upon receiving this correspondence and examining the graduate's folder, the graduate had signed up for six years of duty in the Air Force Reserve. Upon receiving the correspondence, the CS Department contacted the graduate and is now working with the graduate to help her find employment. Regarding the RMA and CMA Certification Exams, in speaking with the graduate after receiving this correspondence, it was determined that she already had the RMA Certification from her education at a previous college. Thus, this graduate may take the CMA examination and Coyne College will pay for her first attempt at passing the CMA Exam. It should be noted that this graduate did not make her concerns known to anyone in Coyne College's administration prior to filing the complaint with the BBB.