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American InterContinental University Online

Additional Locations

Phone: (877) 701-3800 231 N. Martingale Road, Schaumburg, IL 60173 View Additional Email Addresses http://www.aiuonline.edu


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that American InterContinental University Online meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for American InterContinental University Online include:

  • 42 complaint(s) filed against business

Factors that raised the rating for American InterContinental University Online include:

  • Length of time business has been operating
  • Response to 42 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

42 complaints closed with BBB in last 3 years | 10 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 20
Billing/Collection Issues 6
Delivery Issues 1
Guarantee/Warranty Issues 2
Problems with Product/Service 13
Total Closed Complaints 42

Customer Reviews Summary Read customer reviews

5 Customer Reviews on American InterContinental University Online
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 5

Additional Information

BBB file opened: April 23, 2003 Business started: 04/01/1970 Business started locally: 04/01/1970
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois State Board of Education
100 W. Randolph Street, Ste 14-300, Chicago IL 60601
www.isbe.state.il.us
Phone Number: (312) 814-2220

Type of Entity

Corporation

Business Management
Dr. George Miller, President Mr. Daniel Sessions, Director of Compliance
Contact Information
Principal: Dr. George Miller, President
Customer Contact: Mr. Daniel Sessions, Director of Compliance
Business Category

Schools - Academic - Colleges & Universities Colleges, Universities, and Professional Schools (NAICS: 611310)

Alternate Business Names
AIU American Intercontinental University American Intercontinental University Inc.
Products & Services

AIU Online is the web-based virtual campus of American InterContinental University, an international university with residential campuses located in Atlanta, Georgia; Los Angeles, California; South Florida; Houston, Texas; and London, England.

If you have a concern or a suggestion, please contact AIU Online's Office of the Ombudsman first at 1-877-701-3800, Option 9 or by e-mail at ombudsman@aiuonline.edu. The Office of the Ombudsman provides students with information and, if problems occur, initiates resolutions and helps guide the student through the University Grievance Procedure. The Office of the Ombudsman strives to provide a quick and impartial resolution for all student concerns.



Customer Review Rating plus BBB Rating Summary

American InterContinental University Online has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 231 N. Martingale Road

    Schaumburg, IL 60173

  • 5550 Prairie Stone Pkwy Ste 130

    Hoffman Est, IL 60192

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/11/2016 Billing/Collection Issues | Complaint Details Unavailable
12/29/2015 Billing/Collection Issues | Complaint Details Unavailable
12/29/2015 Problems with Product/Service
11/17/2015 Advertising/Sales Issues | Complaint Details Unavailable
10/26/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I received an e-mail on 8/18/15 from AIU Student Notices department stating my post-withdrawl adjustments. In this e-mail, it states that $0 of my grad PLUS loan was returned to the lender. After receiving another e-mail several days later regarding my balance, I called AIU to inquire about the $2,420.00 they claim I owe. After being told that part of my PLUS loan was returned, I told that person about the e-mail and it stating that $0 was returned. I forwarded the e-mail to awoods2. She then transferred me to financial aid. I forwarded the Student Notices e-mail to cbarren and he could not explain the e-mail. He had another department looking into the issue and told me that I would receive a call back as financial aid was puzzled at the Student Notices e-mail on 8/18/15. It does NOT make sense that AIU CLAIMS the money was sent back on 8/17/15 yet they e-mail me the day AFTER THAT on 8/18/15 saying that $0 was returned. Before this, my account had a $0 balance. AWoods tried to tell me this was a general e-mail being sent. IT WAS NOT A GENERAL E-MAIL; this letter had my contact info on it and was addressed to me!!! It was a personal e-mail.

Desired Settlement: Since the Student Notices e-mail from AIU on 8/18/15 states that $0 of my grad PLUS loan was returned to the lender, I cannot see how I owe ANYTHING to AIU. I want the collection calls and e-mails to stop and my account updated to show a $0 balance. Additionally, I want an apology from AIU for this whole ordeal.

Business Response: Initial Business Response /* (1000, 8, 2015/10/13) */ October 13, 2015 Customer Relations Advocate Better Business Bureau Serving Chicago & Northern Illinois 330 N. Wabash Avenue Ste. 3120 Chicago, IL XXXXX-XXXX RE:*********************** Case#: XXXXXXXX Dear BBB Consumer Relations Advocate: American Intercontinental University ("AIU"), located in Schaumburg, IL received notification from the Better Business Bureau on September 7, 2015 that a complaint was submitted by consumer ***********************. Upon receipt of the notification, AIU reviewed Ms. *********** allegation. The details of our review are provided below. Ms. ********* enrolled into the Master of Education program on March 13, 2015 and began classes March 25, 2015. Ms. ********* was dismissed from her program on August 6, 2015. Ms. ********* alleges that she should not have an outstanding balance on her school account because she received a letter from AIU dated August 18, 2015 stating that no funding from her Parent Loan to Undergraduate Students ("PLUS Loan") was returned to the lender. AIU sent Ms. ********* a letter detailing her post withdrawal adjustments on August 18, 2015. Within this letter, AIU informs Ms. ********* that no funding was returned to the U.S. Department of Education for her Federal Stafford Loan or her Federal Grad PLUS Loan. The letter also informs Ms. ********* that she has a remaining balance of $2,420.00 due to AIU. This amount is due for tuition charges posted to her account for the two school terms she completed at AIU. Our records show that Ms. ********* has established a payment plan with AIU, and we received her first payment of $155.00 on September 25, 2015 that was applied to her outstanding balance. If Ms. ********* would like a copy of her student ledger card or the post withdrawal adjustment letter AIU sent to her in August, these documents can be made available to her upon request. If you have any additional questions about this response, please do not hesitate to contact me at XXX-XXX-XXXX. We thank you for the opportunity to respond to Ms. *********** complaint. Regards, *************** Compliance & Ethics Investigator

10/22/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I attended american intercontinental university a while back and ended up dropping out of my classes because of a personal issue. I recently started another program at another school and american intercontinental university started contacting me about re-enrollment. I am tired of telling them that I am not interested and want the phone calls and emails to stop. I have spoken to them and emailed them asking to have my email and phone number removed from their call list, but they have yet to do that because I just got another email today. I just want them to stop contacting me. I feel like I am being harassed. Hopefully, this will make them stop because I don't know what to do anymore.

Desired Settlement: Stop contacting me. I am not interested in re-enrolling and it upsets me that they won't get the hint.

Business Response: Initial Business Response /* (1000, 5, 2015/10/21) */ October 21, 2015 Customer Relations Advocate Better Business Bureau of Chicago & Northern Illinois 330 N. Wabash Ave Ste 3120 Chicago, IL XXXXX-XXXX RE: ************** Complaint ID#: XXXXXXXX Dear BBB Customer Relations Advocate: American Intercontinental University Online ("AIU") received a letter dated October 12, 2015 from the Better Business Bureau ("BBB"). The letter served to notify AIU of a request made by************** to not be contacted by the institution. Our records indicate Ms. ****** enrolled into the Bachelor of Business Administration program on *** 29, 2011 and started courses on June 6, 2011. Ms. ****** withdrew from her program on July 10, 2011. AIU added Ms. ******'s phone number (XXX) XXX-XXXX to its Do Not Call listing on September 22, 2015. Upon receipt of this complaint from Ms.******** her email address has been added to its internal Do Not Contact list on October 12, 2015. As a result, Ms. ****** will no longer receive marketing calls or emails from AIU. AIU appreciates the opportunity to respond to Ms. ******'s complaint and apologizes for any inconveniences caused. If Ms. ****** has any additional questions about this situation, she may contact me at (XXX) XXX-XXXX. Respectfully, *************** Compliance & Ethics Investigator Initial Consumer Rebuttal /* (2000, 7, 2015/10/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank You!!

10/21/2015 Problems with Product/Service
10/19/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Starting July 23,2015 I was granted a Federal Pell Grant of 1,066. As up to this day I have not received my grant that was due to me the first quarter. I also applied for Student Loans for this quarter and have not received it also. I have called numerous of times about my refund the first quarter and kept getting the run around and I have emailed financial aid on several occasions and have not received a response back and not even a phone call back after I have left messages for someone to please call me back. Post 911 GI Bill pays for my full tuition and books at 100% so there is no reason why my pell grant from last quarter and student loans are not credited to my account. I noticed today that they took my student loans I applied for to pay for my tuition for next quarter when my GI Bill pays for it; just like the GI Bill paid for this quarter and the last. I started class in June and I still have not received any of my funds. My account went from ready to award to packaged (the final stage) to repack (never heard of that code) to packaged again and no reward or credit. When I was able to contact them by phone a guy named******** was not polite at all and all he said was that there was nothing else they can do and there was no approximate date for my refund...I have been attending for nearly 4 months and I need my refund and loans..I made the deans list and currently have a 4.0. I have looked for answers on their community page and all I see is similar complaints about the financial aid department and how rude and how they don't follow up with questions or concerns. I thought I chose the right school but when I viewed the complaints and default rate after experiencing my situation; I see why they are losing their students. I am so scared that they are messing over my funds and I am going to look up one day and student loan is going to say I owe them when I never received payments through AIU from them. Also they don't tell you how much loans you will receive so you will never know your amount or where it was applied to. They have two sections for a student to view...the view my account, which is not easy to understand at all and is not broken down where students can understand it and a financial aid tab which only tells you your tuition and an estimated about of loans or financial aid. I really need for my pell grant from last quarter and my loan for this quarter to be credited to my account..This is bad business when the financial aid department don't respond to concerns in any way and withhold funds that the department of education issues to students for educational needs and purposes and don't have a date or a round about date of when awards will be disbursed.

Desired Settlement: I am seeking my full amount of my federal pell grant from last quarter and my full amount of my student loan that I requested for last quarter and this quarter.

Business Response: Initial Business Response /* (1000, 5, 2015/10/07) */ October 7, 2015 Customer Relations Advocate Better Business Bureau of Chicago & Northern Illinois 330 N. Wabash Avenue, Ste 3120 Chicago, Il XXXXX-XXXX RE: ************* Complaint ID#: XXXXXXXX Dear BBB Customer Relations Advocate: American Intercontinental University Online (AIU), IL, received notification from the Better Business Bureau on September 24, 2015 that a complaint was submitted by consumer*************. Upon receipt of the notification, AIU began a review of the allegations found in Ms. ******'s complaint. **********, Vice President of Financial Aid Operations, spoke with Ms. ****** on September 24, 2015 to discuss her concerns, was able to walk her through the funding and timing of disbursements, and answered all of her additional questions. Mr.****** also provided Ms. ****** with his contact information should she have other questions in the future. It is our understanding that Ms. ******'s complaint has been resolved satisfactorily. We thank you for the opportunity to respond to Ms. ******** complaint. Sincerely, *************** Compliance & Ethics Investigator

9/28/2015 Problems with Product/Service
8/3/2015 Advertising/Sales Issues
6/22/2015 Advertising/Sales Issues
5/26/2015 Advertising/Sales Issues
5/5/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: the university will not release my official transcripts and now they do not even provide unofficial transcripts( which is ludicrous considering all schools provide unofficial transcripts) because of an open balance I have with them. my initial balance was approximately $10,000. within a year and a half i paid half and got down to $4900. They requested i pay the remaining balance in full back in June/July of 2014 which i was unable. i called various times to come to an agreement with them, even offered to pay 2000 and work the remaining 3900 on a payment plan which they refused. Now they refuse to provide my official transcripts, nor my unofficial transcripts, nor do they want to agree to a payment agreement. they withdrew me from school last summer because i was unable to pay the full 4900. Now i need my transcripts and they won't release it or provide unofficial transcripts. and the initial payment plan for the 10,000 was to pay 1000/month(completely unreasonable and undo-able in today's economy especially for students)

Desired Settlement: I want them to release my official transcripts and come up with an agreed upon payment plan for the remaining balance.

Business Response: Initial Business Response /* (1000, 8, 2015/04/15) */ Contact Name and Title:***************Investigato Contact Phone: ********** Contact Email: ******@careered.com April 15, 2015 Ms. ************* Dispute Resolution Specialist BBB of Chicago & Northern Illinois 330 N. Wabash Ave., Suite 3120 Chicago, IL XXXXX RE: ****** ********* Case No: XXXXXXXX Dear Ms.********* American Intercontinental University ("AIU") and its parent company, Career Education Corporation ("CEC") are in receipt of your correspondence containing the complaint of former student ****** *********. CEC conducted a review of the allegations and has determined them to be unfounded. CEC's response to Ms. *********'s specific complaints is included below. Ms. ********* began the Associate of Arts Business Administration program on January 4, 2008 and graduated February 8, 2009. Ms. ********* began the Bachelor of Business Administration program on February 9, 2009, withdrew July 28, 2009, re-entered April 22, 2011, and graduated April 28, 2013. Ms. ********* began the Masters of Business Administration program on October 10, 2013 and withdrew June 15, 2014. Ms. ********* alleges AIU will not release her official transcripts to her due to an outstanding balance on her student account. AIU does not release official transcripts to students with outstanding balances. This policy is noted within the school catalog which Ms. ********* acknowledged receipt of when she signed her Enrollment Agreement on August 26, 2013. Page 37 of the 2013 school catalog states the following: "Transcript requests are fulfilled through Docufide, a leading company in secure transcript delivery. A transcript fee is assessed regardless of transcript hold status. If you have an outstanding balance preventing release of your transcript, we will not be able to issue your official transcript." (NOTE: AIU currently uses Parchment to fulfill transcript requests.) Ms. ********* also alleges AIU will not provide her a copy of her unofficial transcripts. A copy of Ms. *********'s unofficial transcripts will be sent to her. A voicemail message was left for Ms. ********* on April 15, 2015 requesting her current contact information so that her unofficial transcripts could be forwarded. Ms. ********* may call me at (XXX) XXX-XXXX to confirm her contact information and I will forward the transcripts. Finally, Ms. ********* alleges AIU will not agree to a payment plan so that she can pay off her outstanding balance. AIU does not have a record of any contact with Ms. ********* since she was withdrawn from school in June, 2014; however, AIU would like to work with Ms. ********* to establish a repayment plan. Ms. *********'s outstanding balance is currently managed by AIU's collections agency, Conserve (CSR). Ms. ********* may contact CSR to establish a repayment plan at (XXX) XXX-XXXX. Ms. ********* may also contact Ja'ami Mock, Supervisor Student Account Services, at (XXX) XXX-XXXX to speak with someone directly at AIU. Pursuant to its review of the matter, AIU will provide Ms. ********* a copy of her official transcripts upon confirmation of her current contact information. Additionally, AIU and its collections agency, CSR, are willing to discuss repayment plans with Ms. ********* concerning her outstanding balance. When Ms. *********'s outstanding balance is paid in full, she may request her official transcripts. If you have any additional questions, please feel free to contact me directly at (XXX) XXX-XXXX. Regards, ************* Compliance & Ethics Investigator Career Education Corporation Initial Consumer Rebuttal /* (3000, 10, 2015/04/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) My desired resolution was to release my official transcripts and set up a payment plan. I did receive a message from ms. Bates where she left me the contact info of student accounting dept. As to her not having any record that i tried to work up a payment plan, the call was around the time they administratively withdrew me back in June 14 because they wanted the remaining balance paid in full. So they gave me an ultimatum, or pay the balance in full or be withdrawn from the school. There were several calls made one where i was willing to pay 2000 and work out a plan for the rest and they declined the offer. They wanted the entire balance upfront. I want them to release my official transcripts and agree to a doable payment plan. Final Business Response /* (4000, 12, 2015/04/23) */ April 23, 2015 Ms. ************* Dispute Resolution Specialist BBB of Chicago & Northern Illinois 330 N. Wabash Ave., Suite 3120 Chicago, IL XXXXX RE: ****** ********* Case No: XXXXXXXX Dear Ms.********* American Intercontinental University ("AIU") and its parent company, Career Education Corporation ("CEC") are in receipt of your correspondence containing the rebuttal of former student ****** *********. Ms. ********* alleges her desired resolution was for AIU to release her official transcripts and to be set up on a payment plan. Per our original response, AIU will not release the hold on Ms. *********'s account until her account has been paid in full. This policy is noted within the school catalog that Ms. ********* received when she enrolled into her Masters of Business Administration program in October 2013. Once Ms. *********'s account balance has been resolved, she may request her official transcripts. Additionally, Ms. ********* may call Conserve (CSR), AIU's collections agency, at (XXX) XXX-XXXX to establish a repayment plan. Ms. ********* may also contact Ja'ami Mock, Supervisor Student Account Services, at (XXX) XXX-XXXX to speak with someone directly at AIU concerning her repayment options. If you have any additional questions, please feel free to contact me directly at (XXX) XXX-XXXX. Regards, ************* Compliance & Ethics Investigator Career Education Corporation

4/24/2015 Advertising/Sales Issues
3/30/2015 Advertising/Sales Issues
3/13/2015 Advertising/Sales Issues
12/22/2014 Advertising/Sales Issues
11/17/2014 Billing/Collection Issues
10/6/2014 Problems with Product/Service
9/19/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: on 05/2014, i was told by financial aid that i will receive a stipend every month, because of the over access credit balance, are are supposed to be issued to me, but i will receive it every month. Well American Intercontinal University has failed to keep a verbal promise, about releasing te stipends. What the school will do is hold the stipends, as long as they can, utill I have to call their mnager, in order for it to get release, I suppose to have a stipend for this month, once i have started class, but i have not received any, so the school is doing nothing about it. Nor my question, is why do I have to call the manager in order for him to talk to student accounts in order to release my stipend. That should not happen at all. It makes me concern about the school integrity./performance. This has happen about 3 times, and I refused to tolerate this. That is how I know the school is wrongfully holding my stipend. So I decided to file a compliant. Again, once I talk to a manager in finacial aid by the name Angel, all of a sudden student account immediately release the stipend that is given to me. If I do not contact the manager, then student account just tell me anything, but I know they have the money, because if they didn;t I would not have been able to start class last week. Student accounts tell me that it can post at anytime, which is not true, Bascially it can post now, the school is holding my stipend, and I am tired of having to call the manager on them, in order for the stipend to get release, They owe me money from this moth and next month. Since this month is already close to August, I would appreciate if the school to give me two /or the rest of my stipend. so i decided to file a compliant

Desired Settlement: For the school to release my stipends, for the rest of the year, and for the month of july and august at the same time. and quit holding my stipends,

Business Response: Initial Business Response /* (1000, 5, 2014/08/15) */ See Attached Initial Consumer Rebuttal /* (3000, 7, 2014/08/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have documentation that I will send to the by concerning this issue. I will not accept the response, because this matter or issue needs to be resolve. I will submit in a couple of days Final Consumer Response /* (4200, 11, 2014/09/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have had some pass medical issues and have documentation of how aiu release my stipends, sometimes the school holds it, until I reach a manager, sometimes they will tend to be on top, but that is only if I keep being on top of the school. Because not only if I am concerned about the school integrity, but also the way they put me into another class, which put me behind that cause my assignment not to be graded. This college is not being honest. What I don't like is the fact, it took me to talk to a manager that can ask another department to release my stipend, instead of the school releasing my stipend itself in a timely manner, other than that, they will be low down and make me wait, for no reason at all. Even when my stipend has already been supposed to be released. Final Business Response /* (4000, 14, 2014/09/19) */ RE: BBB Complaint Case#******************************************* Inbox x AIU Regulatory Operations Sep 18 (1 day ago) to me Really there is nothing more for me to respond to. The former student said she would surrender new documents for review and she has yet to do so. My initial response remains the position of the University. *** _____________________________________________________________________ ************************** Regulatory Operations Career Education Corporation ************************ **********

7/28/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: When I enrolled in the online school, and the financial aid department went about getting a student loan for me to attend the online courses, they instead of taking one loan out for the sum of $15,000 to pay for the schooling, they took out five seperate loans with five different interest rates. If I at any point was told this was the case,I would not have continued with the loans! At no time while enrolled was I told or informed that they took out five seperate loans! Everything stated one loan for the full amount of $15,000. With one interest rate! Wasnt until recently when the loans are now due back that I am getting knowledge of this issue!

Desired Settlement: I would like the loan amount back back from the school to the student loan company of nelnet! I do not feel that I should be responsible for the student loans, when I was not aware at any point or did not authorize the financial aid department to go ahead and continue the loan process with five different loans

Business Response: Initial Business Response /* (1000, 5, 2014/07/15) */ Attached

7/22/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: After being cancelled from AIU in 2009, I decided i would re-enroll in the University. Last July (2013) I re-enrolled and since then AIU had promised to return all the fund from the 2009 Academic year back to the department of education. It is about to be July agian and the funds have not been return. Do to the lack of responsibility from the school i have been placed in a payment plan causing me to now have a hold. Such hold is preventing me from achiving my academy goals and continue my education. Such lack of responsibility from Financial Aid and Student Accounts has also denied my eligible credits. (stipend) Oct. $135.00 and Jan. $219.00. This is seriously tearing me apart and I feel as if i dont have any further options. Please help me.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I need for them to return the funds, take me out of the payment plan, remove my hold, and pay me my credit money.

Business Response: Initial Business Response /* (1000, 5, 2014/07/10) */ see attached

6/24/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: After many attempts to be removed from contact list I am still being harassed by various employees. After attempting several times via phone and email to be removed from this school's contact list, I threatened to file harassment charges. At this point, the emails and phone calls started coming from different individuals within the organization. I have blocked email addresses, but will then receive emails from other addresses. I just want to be left alone and am feeling pressured and harassed.

Desired Settlement: I want to be left alone!!!

Business Response: Initial Business Response /* (1000, 18, 2014/06/13) */ MS.******** AIU is in receipt of your letter requesting no further contact in any way. I have reviewed your record and have confirmed that on March 7, 2014 when you requested to be placed on the do not contact list, AIU has not attempted to contact you further. I also re-confirmed that your record is in fact on the do not contact list. Should you have any other information you would like reviewed please feel free to reach out to me directly. ***************, MSC.RMA. Regulatory Operations Career Education Corporation ***********************

6/16/2014 Problems with Product/Service
5/30/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: AIU is billing me in the sum of $ 4,070.00 for classes I did not take My student ID # is********** On 8-24-2013 I took my first online class, on 9-17-2013 I wrote to AIU.************* student ad-visor, I told him I was not going to take any classes. I told him to cancel all student loans effectively immediately., Their is a 30 day cancellation period from AIU. On 8/29/2013 I received an email from AIU student records requesting proof of high school diploma or equivalent, they never check to see if I was a high school graduated. On 10-22-2014 I email MR.************* I told him this was the second time I was informing them of my actions not to continue with AIU. On 10-24-2013 I was withdrawn from AIU for non-attendance. On 2-25-2014 I file a complaint "submission form" with AIU. regarding the billing and withdrawal process. On 10-9-2013 I got a bill for $ 4,077.0 for 3 classes 4.5 credit at $ 302 per credit 4.5x3=13.5 13x302=$ 4077 the first class I was bill for was 8-26-2013 in the sum of $ 1359 the second and third class I was bill for was on 10-7-2013 in the sum of $ 2,218 they bill me for classes I did not even take. On 10-6-2013 I received an email regarding the right to cancel stafford student loan 30 days from this notification I had send them a writing notification. on 9-17-2013 in just 3 weeks I told them of my actions. on 4-2-2014 I received a letter from, Continental Service a debt collection agency the bill was in the sum of $ 2,466.00 I send ****** from Continental Service all the correspondence regarding this fraudulent charge via fax one hundred and twenty one pages in all. Continental Service group responded me, letter date 4-4-2014 " The above reference account was closed and returned to the original creditor". On 4-13-2014 I got a bill from Great Lakes "Stafford loan" student loans in the sum of $ 1,761.47 for classes I did not take. I call the today and told them AIU had return all federal student loans under title IV right to cancelled I was told they did not return the money and the charges of $ 1,761.47 included interest rates. ***************** Student Accounts from AIU send me an email on 4-3-2013 stating that on 11-4-2013 they had refunded my Stafford loan in the amount of $1,523.00.. this is not he case

Desired Settlement: I'm seeking an a apology from the School. Stafford loan return. All my information withdrawn from their data base they have no credibility. I'm also seeking an investigation an possible federal action against this School for cheating off Students and parents and the Federal Government . I have all emails an correspondence regarding this case **************

Business Response: Initial Business Response /* (1000, 5, 2014/05/02) */ See attached Initial Consumer Rebuttal /* (3000, 7, 2014/05/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't agree with the letter sent from AIU. # 1 They bill me per quarter for classes I did not take see withdrawal letter date 9-17-2013 also on October 8, 2013 @ 11: 23 AM. I send a second request to AIU. See email. # 2 The first bill they send me from AIU. The balance was in the amount of $ 2,466.00 see attach invoice. I disputed the bill completely you can see they are billing for something totally different than what is been presented on this day May 2, 2014. # 3 regarding the Sum of $ 2,466.00 they send this to a collection agency they were trying to shake me down for money after sending them all the information they closed the account see attachments, bill from ConServe A Debt Collection Agency. # 4 regarding The AIU refunding $ 1,523.00 to Stafford Loan back to lender is a lie. See bill invoice from Great lakes Student Loans in the sum of $ 1,761.47 AIU is trying to get money one way or the other First they bill me for $ 4,077 for classes I did not take. Second they send this account to a very aggressive collection institute in the amount of $ 2,466.0 they closed the case. Third I have a bill from Great Lakes in the sum of $ 1,761.47 for student loans. These are the facts this is an Online School I did not attend one of their campus on 8-26-2013 Was the first day of class on 9-17-2013 I send them writing request I was not going to be taken any of their classes I had 30 days to withdraw. On 10-8-12013 I send AIU an Email. "I will not be taken any more classes" Session 1304A BUSN105 & ENGL 106 Started on 10-7-2013 see AUI billing. Final Business Response /* (4000, 14, 2014/05/28) */ See attached Final Consumer Response /* (3000, 12, 2014/05/19) */ I have Given AIU verbal, written and email notifications of my actions no to attend this school September 17, 2013 Letter was send out. On October 8, 2013 emails went out out. In your letter date May 16, 2014 you stated I continued to attend classes September 18, 19, 20,23,25,27 and on October 7, 2013. How is this possible? AIU has stated they have refunded Stafford loans see Federal title IV returns of funds. Federal regulations. The student will attend school for the entire period for which the assistance is awarded. When a student withdraws, the student may no longer be eligible for the full amount of Title IV funds that the student was originally scheduled to receive. If a recipient of Title IV grant or loan funds withdraws from a school. The following rules apply when a school is completing a Return calculation for a student subject to verification. A school must always return any unearned Title IV funds it is responsible for returning within 45 days of the date the school determined the student withdrew, and offer any post-withdrawal disbursement within 30 days of the date the school determined the student withdrew. I Withdrew from the School on 9/17-2013. Why them I have a principle of $ 1,627. In your email dated march 4, 2013 AIU stated they had refunded on 11/4/13 $1,523.0 back to the lender. AIU applied $1,115 and $1979 and them refunded $ 1,523 to my loan leaving me with a sum of $ 1,611. The math don't add up 1115+1979-1523= $ 1,571.0 can you explain

5/19/2014 Billing/Collection Issues
3/25/2014 Guarantee/Warranty Issues
3/4/2014 Problems with Product/Service
2/17/2014 Advertising/Sales Issues
2/14/2014 Guarantee/Warranty Issues
1/30/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: I first enrolled in the college in 2006 for the criminal forensics course. During the first week when I received my class schedule I noticed that they were all business classes. It took me 16 months to get an answer on why I had to take business classes and I was informed that it was required and there where no criminal forensic classes offered at that time, so I dropped out of school. I went back when I received a call from AIU informing me that they now had criminal forensics classes and in-order for me to get any type of transcript I would have to attend yet again for another 2 yrs. The cost racked up so far is almost $48,000.00. I dropped out of the school yet once again because they have no staff that could speak or understand English. When I requested a tutor I was given to a person that stated she could not understand English very well. Once I dropped out of school, the school did not return all my funds to the department of EDU, and are charging me a fee of around $6800.00 or they will not release my transcripts to the new college that I am attending. This school is a fraud and should be seen as such.

Desired Settlement: I am seeking a reimbursement to cover all loans Up to the amount of $48,000.00, that were taken out and withheld from me, on the grounds of falsely presenting themselves as a college that had classes that they did not have and for Criminal Forensics in 2006 and for not insuring that my level of learning was given to me by people here in the USA that could speak English. Also for withholding the transcripts that I should have access to.

Business Response: Initial Business Response /* (1000, 5, 2014/01/16) */ Dear Ms. *****: I am unable to find your name in our system. Did you attend under a different name? If so, please let me know what that name is and we can research your concerns. Thank you, ****** ********, MSC.RMA. Regulatory Operations Final Consumer Response /* (4200, 11, 2014/01/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did enjoy it but it is not college, it was more like high school with teachers and tutors that don't or can't speak or understand English. There is no testing, no quiz's, it is just discussions and assignments. I was speaking of the 2004-2006 range when I signed up for criminal forensics and was thrown into business. I attempted to try to find out why but I never got an answer so I finally dropped. When I singed up again it was because the admission guy I spoke with said everything had changed and that The classes you offer now are are better then any other school out there and that the school had fixed the the problems I had in the past. That any unpaid funds for the school would be offered to me in low payments. I should never had, had any payments. $27000.00 was sent to in loans and grants. I to this day do not understand why there were more fees for a school that was supposed to have been funded by grants and loans. Yet none of what the admissions guy told happened at all or was true. It was just a way to trick me back into your school and I can't even call it a college at this point. I tried to contact my adviser on several occasions concerning problems with classes. I was set up with several tutors that could not understand English and when I stated "I do not understand" I would get "yes you understand" then more broken English. Until enough was enough. The degrees you offer and the classes are a joke. You are not acknowledged by any company in the United States of America that is worth working for. The entire school is a joke and I not only wasted my time but money to boot. I can't even get my credits forwarded to the school I am now in. So this is unacceptable. You need to resolve this and any money other then what was paid to me in stipends Needs to be refunded to the Department of Education. I have been reading up on AIU and there are so many complaints against the school and the teaching practices as well as the tuition that is higher then even the top ivy league. schools. Final Business Response /* (4000, 13, 2014/01/29) */ See Attached #2

1/28/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: I was a student enrolled at this school. I was on a part time class schedule so that my financial aid covered all the tuition. My dad has been on disability all year. I was informed there was a chnge to the teach out date and due to some technical issues on the website I had failed a couple classes and got behind even though the work had been done and submitted. I talked to several people at the school explained all of this and even let them know I had all of my completed assignments saved on my computer. One of my advisors suggested I resend the work and they could adjust the grade. When I offered this I was told no. Then they told me I would need to go into a full time schedule to make it up. I explained right now I could not but as soon as I got a few more credit I would qualify for additional financial aid and I would be able to then. I have the copies of the emails stating this and that my schedule would not be changed. However they went behind my back and changed it anyway. Now they are saying I owe 657.80 and have even turned it over to a collection agency. I have called the deans office numerous times with no success and talked with several people. I have copies of all my school work as well as copies of the emails stating not to change my schedule, that they would not change anything and everything would remain as it was suppose to.

Desired Settlement: DesiredSettlementID: Other (requires explanation) They need to release my transcripts, they need to clear the balance and clear it up with the collection agency and credit bureaus if needed.

Business Response: Initial Business Response /* (1000, 5, 2014/01/09) */ January 9, 2014 ************************** ******************************************************** RE: Better Business Bureau Case #: ******** Ms.******** American InterContinental University (AIU) is in receipt of your letter to the Better Business Bureau. In that letter you state that you attended AIU as a part time student in order to have enough financial aid funds to cover the cost of your attendance. However, you state that, due to some technical issues with the school's website, you had difficulties submitting assignments and failed a few of the courses, which resulted in the need to move to a full time course schedule in order to meet the teach out date for the program. You further mention that you requested to remain on a part time schedule until you qualified for enough financial aid funds to cover the additional cost of those courses, and received an email stating your schedule would not be changed, but the school moved you to full time status without your permission. This change in your schedule resulted in additional charges on your account and a balance with the university. You state that, despite repeated attempts to contact the Dean's office, you received no response or attempt at a resolution. Therefore you are asking that AIU remove your account from the collection agency that currently holds it, remove the charges on your account associated with the additional course you did not approve, and allow your transcripts to be released. According to our records, you began attending the Associate of Arts in Visual Communication (AAVC) program on July 2, 2012. Several months after your enrollment began, AIU leadership made the decision to discontinue allowing enrollments into the AAVC program, but to allow the remaining students to finish the program. Initially you were able to remain in decelerated status because your program would still be completed within the approved timeframe provided that you did not fail multiple courses. However, our records further indicate that you did not pass your English Composition II and Introduction to Philosophy courses, which caused your program end date to extend beyond the approved teach-out date for the program. On May 2, 2013, a Student Services Advisor attempted to contact you via phone and email to inform you of this issue and to discuss your options. At the time, you were informed via email that you would either need to accelerate your current program or move to a different Associate's degree program that was not being taught out. The advisor attempted to reach you again on May 4, May 8, and May 24 to discuss this issue, but was unable to reach you. Additionally, on May 8, 2013, an email was sent to you stating that your schedule for the term beginning June 10, 2013, had been adjusted and asking you to review it in case you had any questions or concerns. On June 3, 2013, our records show that you did send an email to the advisor stating that you planned to check with the Financial Aid department to see if you would qualify for more financial aid funds and be able to accelerate your schedule back to full-time status. The Student Services Advisor responded the same day stating that you were already in a full-time status for the next term, but were still at risk of not being able to meet the teach out deadline and he needed you to contact him to discuss your options. Our records do not show that you responded to this email to express any concerns over being moved to full-time status or to discuss your options for continuing in the AAVC program. A review of the notes shows that you did mention to your advisors that you experienced technical difficulties in the courses in which you were unsuccessful. Our records show that you reached out to your instructor and Student Services Advisors only after the courses had ended and you were no longer able to submit the assignments to the classroom and did not attempt to inform them of the situation while the course was in session. Each time you were informed that, in order for the assignments to be eligible for grading, you would need to have contacted Technical Support and either your instructors or Student Services Advisors while the course was in session. One of your instructors suggested that you reach out to your advisor to determine what options would be available and if you qualified for a grade change. However, we can find no evidence that you requested this information from your advisors or attempted to contact them to determine what your options would be for appealing your grade or qualifying for an approval to submit assignments after the course had ended. Finally, you mention that you have been attempting to contact a Dean's office and have received no response. Currently, AIU does not have any individuals on staff with the title of Dean, so we are uncertain who you have been attempting to contact. Our records do indicate that the university's Manager of Student Services, Mr. ******************, has been attempting to work with you on multiple occasions, with the last attempt to contact you being on November 11, 2013. However, he has not received any responses from you to the email and voicemail messages he has left. Based on the information in your file, we can find no evidence that you were unaware that your schedule was being moved to a full-time course load. You were informed of this change on multiple occasions beginning more than a month prior to when the change would go into effect, but you did not raise any concerns until several weeks into the term. Additionally, you did not bring up your technical concerns with the Student Services Advisor until after the courses were complete, when they were no longer able to assist you. Finally, the Manager of Student Services has been attempting to work with you for several months on this issue, but you have not provided him with any evidence to refute the information in your student file. As such, we can find no evidence to support your request that the remaining charges on your account be forgiven or that your transcripts be released. If you have additional evidence that might not have been considered in this investigation, you may submit it to this system for additional review. Sincerely, **************** Director of Regulatory Operations Final Consumer Response /* (3000, 7, 2014/01/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I knew about the teach out date as stated in my original complaint. However I started contacting the school over my grades as soon as they were posted. They do not post grades immediately. I have emails from where I contacted the school about everything, including the grades. I also do not have a home phone, I only use a cell. So I can get phone records showing the calls made not only to the school about these things but to the deans office trying to get something fixed. There were several weeks where I was not able to speak to anyone by phone because my cell quit. I had to get a replacement from AT&T and the replacement was bad so that is why it took a several weeks to get corrected. However I made my advisor at the time aware of this problem so to say they tried to call and could not get me does not fly. I also had four or five different student advisors during this time frame. So there is no one person that was dealt with about all of these issues. I also have the emails stating I could not accelerate my schedule at the time due to the fact I could not cover the extra tuition. I also have the emails from the school stating my schedule would not change and would remain on the decelerated schedule for the dates of 04/29/13-10/07/13 from Kelly Padera and one for dates 06/10/13-11/11/13 from Jason Williams. I am emailing a copy of these emails to the Better Business Bureau. I will contact AT&T and try to get phone records for the calls and if I am able to get this I will email them as well. The Dean I tried to contact was listed as the Dean of Academics. I called the main number and told them I needed to speak with someone in charge and this is the person they would switch me to. I only got his voicemail and left three different voicemails. Please take note of the dates on all the emails as some go back to march 2013 as well as through June 2013 when they say I sent nothing. I forwarded ****************** a copy of the school work that was done, but never received. I also forwarded him a copy of these emails which I was told do not prove a thing. You have an email stating you are on the decelerated program and you are being charged for not being on the decelerated program and told you made no contact, how does it not prove anything when it shows contact and from more than one representative at the school the class schedule would not be changed during the dates needed. You also mention Mr. Sienza contacting me on Nov. 11th and I never contacted him back. Please also not the included email dated 11/11 in response to Mr. Sienza. So how can you respond saying I never contacted anyone when I have the proof I did. I will forward the emails to the Better Business Bureau to add to my complaint as I cannot get my emails which would be to big anyway to attach with the complaint, as there are numerous emails to forward. Final Business Response /* (4000, 9, 2014/01/16) */ ************************** ******************************************************** RE: Better Business Bureau Case #: ******** Ms.******** American InterContinental University (AIU) is in receipt of your second letter to the Better Business Bureau. We have reviewed the attachments of emails that you have submitted however they refer to contacts that we referred to in our previous response. Additionally, the emails sent occurred prior to failing the courses and later communications appertaining to a schedule change trump earlier communications as a result of academic performance. As to the dean of academics, we do not have one. It may have been that you contacted a program dean and they are not the appropriate contact to address your aforementioned issue. Those types of items must be addressed by Student Service Advisors. We acknowledge that you have had some communication with Mr. ****************** in student services on November 11, 2013; however on that same day he responded to you requesting that you follow up with him to address your concern, and to present you have not done so. At this time, you have not submitted additional documentation to substantiate your complaint that refutes the information we have provided to you. Should you have additional documentation that we can review please submit it. Additionally, student advising is awaiting your response so they can further assist you. **************** MSC.RMA. Regulatory Operations

1/21/2014 Billing/Collection Issues | Read Complaint Details
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Complaint: I was attending AIU online in 2008-2009 for 6 online classes. First of all school would not except transcripts from another institution, When contacting student advisor, never there to answer questions. I submitted a project for my Algebra class completed. Instructor could not pull up the attachment with finished work. Failed me for that project, but since attending the school now for close to 6 months, every class I was in I was getting A's on all my school work and project. I saw the results posted, contacted my student advisor, was not there and never called me back. In turn I called the obudsmam of the school not once but 10 times. Never called me back. Once I got a hold of the Obudsmman, I explained what happened and asked him why the Instructor never got back to me. No answer, this went on for 2 months me trying to contact anyone at the school for help. No response. I got a hold of admissions and they were able to pull up the completed project. Told me they would have my councilor call me. Again no call backs. I finally got a hold of the "Dean of Academic affairs" told him what happened and they do not take any action on it I am leaving the school and I wanted a complete refund for attending each class there valued at over $8,000 dollars from a Staford loan. Plus the classes they put me in, I knew more then the instructor and even the instructors could not figure why I was placed in classes I had. In turn again once I got a hold of the someone there, I told them the story, they did not even try to hear me out. They just kept saying you have to talk to your councilor, but how if he is never there. I took it on myself to contact the Illionis Attorney General about this school and their practices. In the hand book is says that if an Instructor is called by the student, the Instructor must get back within 48 hours. Never heard from anyone, I started to get suspicious of this school. So I did a Google Earth and put in the address of the school. It is a giant warehouse that was in another city then where they are in now. They were located in Forrest hills or something like that and now I see they have moved out of that area. Is there anyone who can contact this school and myself at the same time to straighten this out. I want a full refund on the loan, plus have the school tell the truth. I contacted them more then 20 times and finally spoke with a ************ who said he was the one whom I was speaking with. Not true, they said I never called the school so many times and they did not believe me in what I was saying. Then they finally found out that I did send in a complete project but gave it to another Instructor to see the project. What happened to the original instructor?,did she leave or what. So now this other Instructor after 4 months, 4 MONTHS come on. So now this ************ and the rest of the so called Instructors never get back to anyone, this school is not a school. They do not have a real campus and they are just ripping students, loan companies and everyone else. Hell I can open a school myself with a warehouse as a school. I want the BBB to get back every penny including interest and have it sent to the Dept of Education in Pennsylvania in full. How dare this school lie just to save their own butts, but I have heard from other students the same stories, no one getting back to anyone, not getting a true education, no placement no nothing. Just 2 online classes, where the Instructors are at home handling students and "classes". After 4 years you would think that this school would get back to me, plus correct the problem and give back the funds. I was rushed into school, knew more then my Instructors, putting me in classes I have taken already, plus telling me then that they will not except my transcripts. What a rip off. Again I want someone to investigate this so called on line school. As far as I am concerned they should be closed up for misrepresenting a school of higher learning. Can someone check this.

Desired Settlement: The settlement I want is the full amount of the loan that was given to them be paid back with the interest back to the Department of Education and the Standford loan department. They do not deserve to be in business because they do not have certified teachers there, just business people conducting classes and subjects. What a way to take the trust out of people for higher education

Business Response: Initial Business Response /* (1000, 5, 2014/01/10) */ ***************************************************** RE: Better Business Bureau Case#: ********* Dear Mr. ********* American Intercontinental University (AIU) is in receipt of your letter to the better business bureau. In your letter you state, that you submitted an assignment for your algebra class and you felt it was incorrectly graded. The letter includes that you are seeking, the full amount of the loan that was awarded on your behalf to be returned with interest. According to our records, over the years AIU has had multiple phone conversations and email exchanges with you regarding your aforementioned concern. On one such occasion (August 7th 2009) you had a phone conversation with Dean *********** wishing to formally appeal the grade assignment in question. Pursuant to that conversation Dean Wong had a grade change processed for your MTH133 assignment, thus resolving your appeal. Based on our review of the information in your file, we find your aforementioned grade concern has been resolved. Additionally, appertaining to your request for a return of funds awarded on your behalf plus interest, our records also indicate that on August 7th 2009 you also had a phone conversation with ************** (Financial Aid Advisor). At that time you acknowledged that you understood your financial ledger with AIU and had no further questions with it. With your grade concern resolved, we find no reason to return funds that were applied for services rendered. Should you have any other concerns feel free to contact me so that I may address them appropriately. **************** MSC. RMA. Regulatory Operations Consultant

12/10/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: I was requested to supply documents to process a student loan during 2012 and early 2013 before a June deadline (Financial Director in Weston, Fl campus informed me) which I had to provided to them more than once,now they are not following up with me because they neglected to process the documents given to them on time and now they are pushing it back on me. Now I am getting billed directly for $10,000 in loans which should have been process by AIU in a timely manner, which they didn't and now I can not get my diploma paper work until it is paid off immediately. The amount was supposed to be covered by the student****** loan, but due to their failure it's being incorrectly processed and now they want me to pay for it. The Financial Director in Weston, FL campus has neglected my calls and voice-mails for weeks (***************) after I provided her with substantial evidences of their failure,furthermore,I received a call from the Chicago corporate office financial services The contact's person is **************z, and after I stated the facts to him, he too has ignored me for weeks. I brought him up to speed about the issue and asked him to HELP me resolve it.I even called and followed up several times and no answer, I called several times to see if there was something pending when I did my student loan information for 2013-2014 and I was informed by Rebecca the Admission Rep from Corporate that I was fine and no further action was required for the 2012 incident. Literally a year later I had issues signing up for October / November semester because there was a lock on my account at that point I was told of the issue by The financial director who told me that I had to pay off the $10,000 since the loans were not processed, and I can not get my diploma until then. AFTER A YEAR!!! I cannot graduated from AIU (American Intercontinental University) with my diploma because AIU FAILED TO PROCESSED MY****** LOANS ON TIME. The way this is being handled by this educational institute AIU is very unprofessional and absurd, and after all this I am still being neglected after providing them with all the evidences and facts. I have all archive items that I sent to the Financial staff, and when ****** got the emails forwarded to her she never returned my calls. I have received two statements now that I owe ~ $10,000, and it feels like they are going to hand off this balance to collectors to hide their mistakes so I get locked and have no choice for further options. This is clearly a case I am willing to take to court, AIU must own up to their mistakes and clear my name. Account #: Student ID: ********** PROBLEM DATE:OCT 2012 PAYMENT AMOUNT: $10,000

Desired Settlement: AIU needs to ensure that the pending amount of $10,000 is properly allocate towards my FASFA loans and are not thrown on me for immediate payment, because AIU FAILED to processed my loans on time, which they should have initially, as they had ample time to do so.

Business Response: Initial Business Response /* (1000, 5, 2013/11/22) */ November 22, 2013 ************ ********************* *********************** RE: Better Business Bureau Case #:********* Mr.********* American InterContinental University (AIU) is in receipt of your letter to the Better Business Bureau. In that letter, you state that you supplied a number of documents to the university at their request in order to process your student loan in 2012. However, you state that the university neglected to process the documents and that as a result you are being billed directly for $10,000. You further state that there was a lack of contact from the university when you attempted to resolve it with them. You are asking that the school properly allocate the $10,000 towards your FAFSA loans so you are not responsible for making immediate payments towards them. According to our records, Dr.**************, the AIU South Florida campus president is working with his staff to determine what occurred with your account. Dr.*********as also recently been in contact with you in order to work on a resolution, which is still in progress. At this time, the university is asking for the opportunity to resolve this issue at the campus level. If you have additional information that could be helpful to the resolution of this issue, you may send it directly to Dr. ************************* at the campus, or you may upload it to this system for consideration. Sincerely, **************** Regulatory Operations Consultant Final Consumer Response /* (450, 12, 2013/12/10) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated: Dr************** rectified the issue, and the school will cover the balance. Here is the email from Mr ******: " From:************** <*******@aiuniv.edu> Sent: Thursday, December 05, XXXX X:XX PM To: ************ Cc: Jeanne ********; **************** Subject: Follow Up **** As I indicated to you on the call yesterday, the University made the decision to forgive your tuition balance for the amount of $10,689 . As soon as Ms. ****** ******** returns back to the campus, as she has been ill for few days, she will initiate all necessary paper work to ensure your leger will reflect the university decision. Dr.************** President American InterContinental University Atlanta & South Florida Atlanta (XXX) XXX-XXXX S. Florida (XXX) XXX-XXXX Cell ************** ******************* - Case was handled professionally and with excellent timing from Mr ******. "

12/9/2013 Problems with Product/Service | Read Complaint Details
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Complaint: I was scheduled to return from leave to the school. I had gone on military leave. During training I was injured. I asked for an extension and it was denied because I could not be out of school for more than 180 days. Military leave does not count towards the amount of time on leave. I made posting as I was told to be reinstated in school. I received email that I had been dismissed from the University. I seek refund from the school. The school was extremely disorganized and kept changing the dates and I was lied during the process.

Desired Settlement: I seek to return to school or be refunded for the class

Business Response: Initial Business Response /* (1000, 5, 2013/11/27) */ November 27, 2013 ***************************************************** RE: Better Business Bureau Case #: ******** Mr. ******** American InterContinental University (AIU) is in receipt of your letter to the Better Business Bureau. In that letter, you state that you were scheduled to return from a leave of absence (LOA) that was initiated because you had to go on military leave. Unfortunately, you state that you were injured during that training and had to request an extension, which was denied because it would have taken you beyond the 180 day limit. You state that this should not have happened because military leave does not count towards an LOA count. Despite this, you mention that you did post in a classroom in order to remain in school, but you received an email informing you that you were dismissed. You are asking for either a refund or to be reinstated in your class. According to our records, you initially began your LOA on June 17, 2013, and were originally scheduled to return on August 30, 2013. As your return date approached, you informed your advisor that you would require an extension, which was granted. The extension was schedule to last from August 30, 2013, to November 15, 2013. As the end of the extension approached, you again requested an extension but were informed that this request was being denied because an extension would push you past the 180 days allowed. AIU's LOA policy, which can be found on page 24 of the university catalog, does list military duty as an acceptable condition for granting an LOA. However, there is nothing in the catalog that states this condition is exempt from the 180 day count. Instead, it states that the "total time requested off must not exceed 180 days (cumulative) in a calendar period." It also goes on to say that, "Failure to return from an approved leave of absence will result in withdrawal from the school, and such action may have an impact on financial aid, loan repayment and exhaustion of the loan grace period." As the time approached for you to return from the LOA, you began receiving communications from advisors regarding your return. On November 5, 2013, you received both a phone call and email from an advisor informing you that your expected date of return was November 15. You received a similar phone call from another advisor on November 9, 2013, and an email and phone call on November 11. In several of these communications, you were informed that you needed to post an assignment on November 15 specifically or you would risk being withdrawn. This is because an LOA requires that you return to your new class on the same day within the session as when you originally left your previous class for the LOA. Our records indicate that you did post something on November 14 but not on November 15, and were therefore withdrawn. Based on our research, the information you were provided regarding your LOA was correct and there was no wrongdoing on the part of the university. As such, we see no justification for granting a refund. If you wish to return to the university, you may contact the Re-Entry Admissions team at 1-************ option 5, or via email at ************************* If you have additional information that might not have been included in this review, you may upload it to this system for further consideration. Sincerely, **************** Regulatory Operations Consultant

11/29/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: While on Active duty in the military overseas I was attending the school and withdrew in January of 2013, owing an amount of $400.00 but a few months later I received a phone call from the school saying they sent the amount of $4,817.00 to collections. Tried contacting the business offive on there error but they advised I call collections because it was out of their hands.The school never bothered to fix the error.

Desired Settlement: Please fix this error.

Business Response: Initial Business Response /* (1000, 5, 2013/11/16) */ November 16, 2013 ************* ************** Unadilla, NY 13849 RE: Better Business Bureau Case #:********* Ms.******* American InterContinental University (AIU) is in receipt of your letter to the Better Business Bureau. In that letter, you state that you attended the university while serving in the military overseas but had to withdraw. When you withdrew, you state that you only had a balance on your account totaling $400.00. However, a few months later you received a bill from the university showing you now owe $4,817.00. You believe this amount to be in error and are asking the university to correct this. Our records show that you originally attended the university beginning on April 25, 2011, and withdrew on July 11, 2011. You later returned to AIU and began taking courses again on October 3, 2011, before being withdrawn again on January 4, 2013. During your first enrollment, you expressed a desire to use military tuition assistance funds and any Pell Grant funds for which you would qualify. The tuition charged for your first enrollment was $3,510.00. You qualified for Pell and received $1,850.00, and the school received one of the military tuition assistance payments in the amount of $742.50. As a result, when you left the university in July 2011, you had a balance on your account in the amount of $917.50. Upon returning to AIU in October 2011, the Financial Aid team worked with you to resolve this balance of $917.50 by including it in the calculation for your first academic year. This resulted in a payment plan being set up so you could pay both the remaining balance from your first enrollment ($917.50) as well as the amount that would not be covered by your military benefits in the first academic year of your second enrollment ($670.6). Though it appears that you made all of the necessary payments in your first academic year, the school did not receive the Chapter 30 Top Up funds that were expected as part of your award based on information received from the military that showed you had applied for it, were eligible to receive it, and had planned to use it to cover some of the cost of attending school. As a result of the school not receiving these expected funds, the payments that you made on your own were used to offset the missed Chapter 30 Top Up payments and did not cover the outstanding balance from your first enrollment and the $917.50 remained outstanding. During your second academic year, which began on June 4, 2012, AIU again did not receive any of the Chapter 30 Top Up payments that were expected. Our records indicate that you had several conversations with Student Accounts Advisors, who confirmed with you that the military funding was not being received by either you or the university despite having been verified by you each month. In August of 2012, one of the Student Accounts Advisors reached out to the military to ask why the funds were not being received. The advisor was informed that the military had received the verification documents, but that none of them were signed. Since the verification documents were unsigned, the military was unable to release the eligible funds to you or to AIU. As a result of the payments that were not received during your second enrollment from your Chapter 30 Top Up benefits, and a few missed payments from your Chapter 30 benefits, there was an outstanding balance on your account in the amount of $6240.00. This amount was reduced by $2,340 when you withdrew from the university in January 2013, bringing the outstanding balance from your second enrollment to $3,900.00. Combined with the outstanding balance of $917.50 from your first enrollment, this resulted in a total outstanding balance of $4,817.50. A review of your account confirms that this balance is correct and is not the result of any error on the part of the university. Our records indicate that this information was communicated to you numerous times through emails, phone calls, and during Live Chat instant message conversations, as well as letters sent via the postal system. As such, we can find no evidence that the charges on your account should be $400.00 instead of the $4,917.50. If you have additional evidence that may not have been included in this review of your file, you may upload it to this system for additional review and consideration. Sincerely, **************** Regulatory Operations Consultant

11/4/2013 Problems with Product/Service | Read Complaint Details
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Complaint: American Continental University began calling my cell phone in September, usually 1-2 times a day and 2 or 3 days a week. In October they began calling 3 times a day. Today (10/14/2013) They have called 7 times. Total I have received 21 calls in all, September to October 14,2013. The following times for 10/14/2013: 11:33am, 2:52pm, 4:23pm, 7:05pm, 7:29pm, 8:07pm and 8:35pm. I have an infant and they have woken him during naps multiple times, but the thing that upsets me the most is that they are calling in the evening every half an hour. I feel as though I'm being harrassed by the amount of times they called today. I do not even remember requesting information from them.

Desired Settlement: I am simply requesting that they please stop calling me ( cell phone XXX-XXX-XXXX).

Business Response: Initial Business Response /* (1000, 5, 2013/10/24) */ October 24, 2013 *************** 9663A Dayton Loop Watertown, NY XXXXX RE: Better Business Bureau Case #: ******** Ms. ********* American InterContinental University (AIU) is in receipt of your letter to the Better Business Bureau. In that letter, you state that AIU has been calling your cell phone repeatedly since September, and that they began calling more frequently in October. Additionally, you state that they contacted you seven times in one day, with four of those calls coming within a 90 minute time span. You are asking that AIU stop contacting you. According to our records, AIU received your information on September 11, 2013, and staff in the Admissions department attempted to contact you beginning that day. Most of the calls are listed as being idle after they were dialed, which is usually an indication that the call was not completed on the receiving end. This is also what occurred on October 14, 2013, which led to repeated attempts to complete the call. We apologize for any issues this may have caused you and have currently placed your number on our internal Do Not Contact list. If you receive any unwelcomed calls from AIU staff after receiving this response, please contact me directly at XXX-XXX-XXXX so I can investigate further. Sincerely, ******** ******* Regulatory Operations Consultant

11/1/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I need someone who can really assist me with this issue. I was a student in 04-05. Graduated, cleared to graduate. Never received a bill. I pull my credit reported I am being billed for 8,702.00. Back in 2010, I went back and forth with two collection agencies reported the same bill. The school refused to assist me and sent to these agencies. The agencies had nothing but the debt owed and was only interested in me paying the balance. I reached out to the school through the BBB in attempts to resolve this and went back and forth, but no one could provide me other than a course catalog for the total of the degree. I came over from******* with over 120 credits, and the math is not adding up. During my time at AIU I had an outstanding GPA, but I was told I d did not qualify for grants/ nor a scholarship. I gave up fighting at one point with AIU I became very ill in 2011 and had to resign from my job. I was in and out of the hospital. I returned to Keller to get my masters. Now I am trying to graduate and they need a copy of my official transcript. 10/10/10 I called AIU student accounts and spoke with ******* who told me the account had been in and out of collections since 2005. Told me he could make a payment arrangement for $375 for 12 months but I had to do it with him now, or he would send my account back to a collection agency and I would have to go through them. First, I need a detail bill. I don't believe I owe $8 grand, but I do believe I owe. He told me even if I made a payment arrangement I could not get my transcript until my account was paid in full. But my employer could request a copy of my transcript. He also informed me, they send the account every year to collection agency. I asked for a copy of this in writing, he ignored me and continued talking. As alum, no one has made effort to contact me nor can I get assistance on resolving this matter. This has been a nightmare I deeply regret additioning this for profit school. They can keep the degree - it's useless. But I do want my transcripts. If a student is making an issue to resolve the matter on more than one occasion bullying, cheating and lying is not acceptable forms it says a lot about the in

Desired Settlement: I need to resolve this asap with the ablity to resolve this manner with a paywment arangement and release of transcript to other school and no further release until correct balance is resolved. I need results not half answering or bullying tactics

Business Response: Initial Business Response /* (1000, 5, 2013/10/19) */ October 19, 2013 ************** *********************************************** RE: Better Business Bureau Case #:********* Ms.******* American InterContinental University (AIU) is in receipt of your letter to the Better Business Bureau. In that letter, you state that you are being charged over $8,000 by AIU, and you do not believe that amount is correct. You state that you have attempted to contact AIU a number of times, but have not received any assistance in determining what the correct charges are on your bill. Additionally, you state that AIU has been holding your transcript, which you currently need in order to earn your Master's degree from another institution. You are asking for information to help determine the true balance you owe so you can work on setting up a payment plan, and you are asking for a copy of your transcripts. According to our records, you began taking classes at AIU on January 4, 2004, in the Bachelor of Science in Criminal Justice (BSCJ) program. The Tuition and Fees Schedule (attached) for that enrollment date shows that the BSCJ program cost $4,832 per quarter, with an additional $315 per quarter charge for course materials. Though the schedule states that the total program tuition would be $24,160, that amount was for students who entered the program with an Associate's degree and who could complete the remaining program requirements in five quarters. Our records indicate that you entered the program with 56 transferable credits and completed the program in seven quarters (see attached class schedule). At $4,832 per quarter for seven quarters, you were charged $33,824 in tuition. You had an additional $2,205 for course materials over those seven quarters, leading to a total of $36,029 for tuition and course materials together. During this time, you were primarily using student loans to cover these costs. In total, you received $11,403.32 in Federal Subsidized Stafford Loans and $15,911.88 in Federal Unsubsidized Stafford Loans. However, this adds up to $27,315.20, which, when it is subtracted from the tuition and fees charged, leaves a remaining $8,713.80 in outstanding charges on your account. Your file does show a $10 payment on October 27, 2005, which was subtracted from this remaining balance. The current balance on your account of $8,703.80 appears to be correct, based on our review of your file. In addition, since there is a balance on your account AIU cannot release your official transcripts to you, as their policy states that, "Transcripts will not be released if the student has an outstanding financial obligation to the University." This policy was in effect when you originally enrolled, is currently in effect today, and can be found on page 40 of the 2003-2004 University catalog (page attached) that was active during your enrollment. Our records show that you have recently been contacting a few individuals in our Student Accounts department to resolve this debt. I have reached out to that department, and they have informed me that they are willing to work with you to develop a payment plan to resolve this balance, if you wish to do so. If you are interested in setting up a payment plan, you may contact them at (888) 810-4556. If you have additional information that might not have been included in a review of this issue, you may include it on this site for additional consideration. Sincerely, **************** Regulatory Operations Consultant Enclosures: Tuition and Fees Schedule Student Class Schedule Student Statement 2003-2004 Catalog pg. 40-41

10/21/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: AIU ONLINE. RECRUITER PROMISED ME THAT I WOULD'NT RECEIVED AN LOAN.I STARTED OUT TELLING THEM ABOUT MY PROBLEMS I AM NOT TRYING TO GETA LOAN, DON'T NEED THAT IN MY LIFE. I WAS SAYING THE SAME THING ALTHREW THE WHOLE PROCESS. THEY KEPT RUSHING SAYING HURRY! CLASSES GOING TO START SOON, IT WAS SO MUCH PAPER WORK. THAT YOU COULD'NT FINISH READING IT, IF IT TOOK YOU A LIFE TIME. AND THEY NEVER TOLD ME HOW MUCH GRANT I'LL RECEIVED. SO I KEPT STRESSING, NO LOAN. THEY SAID, OK WE WILL NOT GIVE YOU ANY LOAN. THATS JUST TO SUMING-UP. NOW I'M REALLY REALLY STRESS OUT OF THE WHOLE UGLY UNDER MINDED THING.

Desired Settlement: DesiredSettlementID: Other (requires explanation) TO WAVE THIS BILL THAT THEY HAVE, OVER MY HEAD. I PUT MY TRUST INTO THEY'ER HANDS. THINKING THAT THEY WILL DO THE RIGHT THING.

Business Response: Initial Business Response /* (1000, 5, 2013/10/17) */ October 17, 2013 ******************* XXXXX Tokowa Dr. Dallas, TX XXXXX RE: Better Business Bureau Case #: XXXXXXXX Mr.*********** American InterContinental University (AIU) is in receipt of your letter to the Better Business Bureau. In that letter you state that AIU promised that you would not receive any loans during your enrollment. You further state that the staff at AIU rushed you through the process and did not inform you of the amount you were eligible to receive. You are asking that AIU refund the loans that were taken out in order to satisfy the bill you currently owe. According to our records, you enrolled on January 14, 2011, into the Associate of Arts in Business Administration program with the intention of beginning classes on February 7, 2011. At that time, you signed an Enrollment Agreement, in which you attested that, "the undersigned agrees to pay the required fees and accept the terms and conditions specified in the attached Schedule of Tuition, Fees and Expenses." The Tuition and Fees Schedule for that program in 2011 lists the price of that program as $26,100, or $290 per credit hour for the 90 quarter hour program. You were also sent a Financial Aid Award Letter on January 30, 2011, that detailed an initial Financial Aid award based on information you included in the FAFSA and the initial schedule of courses you were planning to take for the first Academic Year. This letter indicated that you were eligible for $3,500 in Direct Subsidized Stafford loans and $6,000 in Direct Unsubsidized Stafford loans, and would be responsible for covering $3,595 through your own means. Leading up to the start of your courses, you had several conversations with the Financial Aid department while they worked with you to finalize your FAFSA in order to determine if you were eligible for any Pell grants as well as the loans. Your FAFSA was also finalized with updated information shortly after classes began, and you received another Financial Aid Award Letter on February 10, 2011, stating that you were eligible for $3,500 in Direct Subsidized Stafford loans and $6,000 in Direct Unsubsidized Stafford loans, as well as $3,700 in Pell Grants. During this time frame, the notes in your file do not indicate that any request was made to avoid taking out student loans or cancel them based on the Financial Aid Award letters you had already received. You were sent another letter on March 10, 2011, informing you that funds from the Subsidized and Unsubsidized loans had been disbursed to your account. The letter also offered you the option of cancelling the disbursement and returning the funds to your lender within 30 days. Notes in your file indicate that you did not contact the Financial Aid office with questions about your loans after receiving this letter, but instead contacted them after receiving another disbursement letter on *** 11, 2011. During your first session in school, you also chose to reduce your course load. You were originally scheduled to take a full load of 13.5 credit hours, at a cost of $3,915 per quarter. On March 23, 2011, you reduced this to nine credit hours, resulting in a refund of $1,305 and an overage in loan funding of $1,930. This money was paid to you as a stipend on April 19, 2011. Based on all the information in your file, we can find no evidence that you were misinformed about your loans or that you requested to only use Pell Grants as a source of funding for your education. In addition, all the charges on your account are correct. As such, we can find no evidence to support returning the funds to your lender and removing the charges you incurred while in school at AIU. If you have any additional evidence that might not have been part of this review, you may submit it for further consideration. Sincerely, ******** ******* Regulatory Operations Consultant Enclosures: Enrollment Agreement Tuition and Fees Schedule Financial Aid Award Letters Financial Aid Disbursement Letters Ledger Card Final Consumer Response /* (2000, 7, 2013/10/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) to whom it may concern. i'm not saying that i was misinformed i'm saying that they are the one who helped me threw the whole process. its been agess since i've been back in school. i needed some help from them. but not like this. i was asking them to help me threw this process with out a loan, because i was'nt understanding most of the stuff. all i know i did'nt want a loan, i thought i was getting threw with out it. thats what the recruiter was telling me. sign this no you are not getting a loan. i was doing what he was telling me to do. i would'nt have never done this if i knew this was going to happen. this still was very under handed.

10/8/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I REGISTERED FOR THIS SCHOOL ONLINE BACK IN 2008-2009 HOPING TO BETTER EDUCATE MYSELF. THIS SCHOOL IS BOGUS THEY WANTED AN ABSURD AMOUNT OF MONEY TO BE PAID EACH MONTH WHEN I WASNT MAKING A LOT OF MONEY. I WENT TO THE VIRTUAL CLASSES EVERYDAY THEY ASSIGNMENTS WERE ALWAYS GRADED B OR A EVEN THOUGH THE WORK SUBMITTED SHOULD HAVE BEEN A D OR F. THIS SCHOOL IS A SCAM THE "TEACHERS" DONT CARE ANYTHING ABOUT THERE STUDENTS. I WOULD LIKE TO BE REIMBURSED. I LEFT THE SCHOOL AND WAS STILL FORCED TO PAY EVEN THOUGH I ONLY WENT FOR APPROX 2 MONTHS.

Desired Settlement: I WOULD EITHER LIKE 1/2 OF THE COST I PAID BACK APPROZ 1900.00 OR THE FULL AMT 3800.00 WITH THE DEFAULTED STATUS REVERSED ON MY CREDIT REPORT SINCE THEY WERE STILL SENDING STUFF TO AN ADDRESS I NO LONGER LIVE AT OR ILL JUST TAKE 1/2 THE COST I PAID AND NEVER DO BUSINESS OR SCHOOLING WITH YOU AGAIN

Business Response: Initial Business Response /* (1000, 5, 2013/09/23) */ September 23, 2013 RE: Better Business Bureau Complaint #: XXXXXXXX Ms. ******, American InterContinental University is in receipt of your letter to the Better Business Bureau. However, the information you have provided to the BBB does not match information for any students in our system. In order for us to verify that we are researching the correct records, please respond to this system with additional identifying information, such as your address or phone number at the time of attendance. Sincerely, **************** Regulatory Operations Consultant Final Consumer Response /* (2000, 11, 2013/10/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I've already paid it off in full Final Business Response /* (4000, 9, 2013/10/04) */ October 4, 2013 RE: Better Business Bureau Case #: XXXXXXXX Ms. ******, Thank you for providing the additional information so we could correctly identify your account in our system. You specified as well that you do not wish to be contacted at your new phone number or address. Please be aware that your information will not be updated in our system to reflect your current contact information and you will not receive any personal correspondence from the school as a result of providing it in this complaint. In your original letter to the Better Business Bureau, you state that you were charged a large monthly fee for attending, despite the fact that you were not making very much money at the time. You also state that you were given grades that were higher than what you deserved given the quality of the work you submitted. Finally, you state that the instructors did not care about their students based on your experiences. You are asking that the school refund half or all of the money you paid to them and reverse the default status on your credit report. According to our records, you applied for enrollment at American InterContinental University (AIU) on July 13, 2009, and began taking classes in the Associate of Arts in Business Administration program on August 24, 2009. Prior to attending, you also signed an Enrollment Agreement stating that you, "have read, understand and agree to accept the terms set forth in this Agreement (including the reverse side of this Agreement and the attached Tuition and Fees Schedule); and am agreeing to accept the rules and regulations of American InterContinental University Online." According to the Tuition and Fees Schedule that was published at the time, the cost of attendance was two hundred fifty dollars ($250) per credit hour. You were scheduled to complete twelve quarter hours of classes, which would cost a total of three thousand dollars ($3,000) for the first quarter. Prior to beginning classes, our records indicate that a Financial Aid advisor contacted you on August 23, 2009, to discuss the remaining tuition charges for the first academic year (first three quarters) that would not be covered by your student loans. The Financial Aid advisor had originally proposed eight monthly payments of $697.81. According to the notes, you originally stated that it was a bit high, but you could still afford it. The Financial Aid advisor agreed to work with you on it, and was able to propose a 13 month payment plan of $429.42, which you accepted at the time. After agreeing to the payment plan, you began taking your courses and finished your second course on November 8, 2009. According to the grade book, you did receive several A and B grades, but you also received some C and D grades and finished out the first two classes with a C and D, which does not appear to indicate that the grades received were arbitrary. Though your file does indicate that you had several discussions with Student Advisors, there was no indication that you had any difficulties with any of your instructors. If you had experienced any difficulties that you were unable to resolve directly with your instructors, it would have been important to discuss those issues with the Student Advising department so they could work with your instructors on your behalf to help resolve them. Student Advising department notes show that on October 25, 2009, you sent an email stating that you could no longer afford your payments and were unsure what to do. Your Student Advisor attempted to contact you, was unable to reach you by phone, but did send an email on October 26, 2009, encouraging you to contact Financial Aid in order to determine what your options were at the time. The notes further indicate that you contacted the Student Advising department over the course of a few weeks in early and mid-November, stating at first that you could not afford to continue with your classes and then that you were working too many hours and could not find the time to attend them any longer. Your Student Advisor attempted to connect you with the Financial Aid department so you could more fully understand your financial obligation at that time, since you were informed that you would be partially responsible for the courses you were currently attending and fully responsible for the courses you had already completed, but you declined to be transferred. After officially withdrawing from your classes, the tuition charges for your second quarter were reduced by $2,200 to reflect that you did not attend for the majority of the courses in that quarter. However, as a result of your withdrawal the school was also required to return $1,522.86 in student loan funds to the original lender, leaving you with a final outstanding balance of $1,279.90 combined from your first and second quarter. Our records further show that you worked with the Student Accounts department to set up a payment plan of $107 per month in order to pay this remaining balance, though you made only two payments towards the plan. This payment plan also replaced the original $429.42 per month payment plan, since that original plan reflected the outstanding balance you would have incurred had you remained in school for the first academic year. Though we regret the difficulties you have experienced, we can find no evidence of wrongdoing on the part of the school, nor can we find evidence that you received arbitrary grades in the classes you completed. As a result, the charges on your account are deemed to be correct and the university does not agree that they should be forgiven. If you have additional evidence to support your claims, please feel free to send it so we can include that with any further review of your file. If you are interested in paying off your remaining balance, or working on the possibility of setting up a payment plan to pay it off over time, you may contact the Corporate Collections department at XXX-XXX-XXXX. Sincerely, **************** Regulatory Operations Consultant

10/1/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: i went to school at AIU in 2005-2006 time frame. I got student loans totaling more than $10,000 dollars in debt, plus pell grants totaling more than $6,000 dollars. Now they say that their associate's degree program only costs a little bit over ten thousand, and they won't explain to me how i still owe them $762. They have never sent me a bill, I have asked for one quite a few times. They will not send me my transcript so that I can pursue my bachelor's degree. And the money owed is not on my credit report, nor have I ever been contacted by a creditor. It has been over 7 years now. Which means that the debt is no longer valid, since they have done nothing with it. I would like to get my diploma and transcript from them so that I can move on with my life and further my education and career.

Desired Settlement: I would really like to get my diploma and transcripts, but more importantly I would like my transcripts so I can give them to the University of Phoenix to prove that I have been to college so I don't have to repeat my associates over again.

Business Response: Initial Business Response /* (1000, 5, 2013/09/20) */ September 20, 2013 RE: BBB Case #: XXXXXXXX Ms. ***, American InterContinental University (AIU) is in receipt of your letter to the Better Business Bureau. In that letter you state that you attended AIU in 2005 and 2006 and took out over $10,000 in student loans, as well as $6,000 in Pell grants, which is a greater amount than an associate's degree would cost for someone attending the school today. You state that you have been informed that you still owe the university $762, but have never been given an explanation as to why you owe that amount. You further state that the debt should not be valid because it has been more than seven years, and you are asking that the school release the hold that is currently preventing the release of your transcripts. Our records indicate that you began classes in the Associate of Arts in Business Administration program on August 21, 2005. During that enrollment, you received a total of $3,205.85 in federal subsidized loans, and $3,201.97 in federal unsubsidized loans. You also received $400 in federal Pell grant funds, and $481.10 in and Educational Alliance grant through the school as a result of your military affiliation. Our records further indicate that you intended to cover the remaining tuition charges, $2,334, using your VA benefits. Since the VA benefits were being sent to you, you signed a payment agreement with the university to correspond with the funds you would be receiving (attached). However, several of the payments from that agreement were not received by the school, leaving a balance on $2,033.06 remaining on your account from your associates program when you graduated on February 4, 2006. After graduating from the associate's program, our records further indicate that you attempted to continue taking courses towards earning your baccalaureate degree. However, since you had such a large remaining balance from your associate's program, you were unable to continue with that program until you had paid down your outstanding balance. Our records indicate that on February 10 and February 15, 2006, you made payments totaling $1,000 towards your previous balance, which allowed you to continue with your courses and brought the remaining balance from your associate's degree down to $1,033.06. Unfortunately, you did not maintain your attendance and were withdrawn for lack of attendance on March 6, 2006. Since you were withdrawn relatively early in the first quarter of your bachelor's program, an institutional refund calculation was performed on your account. You were initially charged $5,886 in tuition for the first quarter, but received a refund of $4,414.50. This resulted in a remaining balance of $1,471.50 from your bachelor's program. Combining that with the $1,033.06 remaining from your associate's program, our records indicate that you currently owe the university $2504.56. A letter was sent to you on March 20, 2006, detailing the charges to your account and notifying you that the balance had come due as a result of your withdrawal (see attached). Staff members also made numerous attempts to contact you regarding your outstanding balance, even after it was sent to a collection agency on June 30, 2006, but were unable to reach you at the phone number, home address, and email address currently on file in the university's system. AIU published policy states that, "a student is not granted requests for official or unofficial AIU transcripts if any outstanding charges are not paid." Though it has been several years since this debt was accumulated, a review of our records shows that these charges are correct and therefore the university does not agree that they should be forgiven. If you are interested in paying off your remaining balance, or working on the possibility of setting up a payment plan to pay it off over time, you may contact the Corporate Collections department at XXX-XXX-XXXX. Sincerely, **************** Regulatory Operations Consultant

7/22/2013 Advertising/Sales Issues

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