BBB Business Review
Is this your Business?BBB Accredited Business since 04/01/2003
American InterContinental University Online
Find a Location(877) 701-3800View Additional Phone Numbers231 N. Martingale Road, Schaumburg, IL 60173 Send email to American InterContinental University Onlinewww.aiuonline.edu
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BBB Accreditation
A BBB Accredited Business since 04/01/2003
BBB has determined that American InterContinental University Online meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised American InterContinental University Online's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 69 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 11 |
| Billing / Collection Issues | 21 |
| Delivery Issues | 1 |
| Problems with Product / Service | 36 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 69 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topLicensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Contact Information
Principal: Dr. George Miller (President)Customer Contact: Ms. Amanda A. Marenda (Director of Compliance)Ms. Amanda PointerBusiness Category
Schools - Academic - Colleges & Universities
Products & Services
AIU Online is the web-based virtual campus of American InterContinental University, an international university with residential campuses located in Atlanta, Georgia; Los Angeles, California; South Florida; Houston, Texas; and London, England.
If you have a concern or a suggestion, please contact AIU Online's Office of the Ombudsman first at 1-877-701-3800, Option 9 or by e-mail at ombudsman@aiuonline.edu. The Office of the Ombudsman provides students with information and, if problems occur, initiates resolutions and helps guide the student through the University Grievance Procedure. The Office of the Ombudsman strives to provide a quick and impartial resolution for all student concerns.
Alternate Business Names
AIU, American Intercontinental UniversityIndustry Tips
ContractsBusinesses Benefit by Heading Back to School
Choosing a Reputable Online Degree Program
LocationsX
3 Locations
-
130 S. Franklin St
Chicago, IL 60606-4606Directions
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5550 Prairie Stone Pkwy Ste 130
Hoffman Estates, IL 60192-3715Directions
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231 N. Martingale Road
Schaumburg, IL 60173(847) 851-7213Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Chicago and Northern Illinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*American InterContinental University Online is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Schools - Academic - Colleges & Universities
ContractsBusinesses Benefit by Heading Back to School
Choosing a Reputable Online Degree Program
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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