BBB Business Review

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This business is not BBB accredited.

Underwriters Laboratories

Phone: (847) 272-8800 333 Pfingsten Road, Northbrook, IL 60062

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Underwriters Laboratories include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Underwriters Laboratories
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 26, 1996 Business started: 01/01/1894 Business started locally: 01/01/1894
Business Management
Mr. Keith Williams, President Ms. Jane Coen Ms. Carol Morita Mr. Stephen H. Wenc, Sr. Vice President
Contact Information
Principal: Mr. Keith Williams, President
Business Category

Safety Consultants Other Scientific and Technical Consulting Services (NAICS: 541690)

Additional Information

On August 25th, 2006, the Better Business Bureau has been informed by Underwriters Laboratories, Inc., a non-for-profit product safety testing organization ensuring product compliance and based in Northbrook, IL, that Underwriters Laboratories, Inc. ("UL") is not affiliated with the correspondence, checks or Chicago post box office printed on the checks (P.O.Box 75330) sent by "Underwriter Lab, Inc (Canada Branch) Management and Payment System, Sweepstakes and Internet Games Payment Verification Center." UL informed the Bureau that it is not affiliated with the correspondence or its sender in any way. UL further states that it has not authorized anyone to use their name in connection with any solicitation or sweepstakes of this type. The company has not approved either the correspondence or the checks issued. In addition, UL states that the correspondence misrepresents the company and is believed to be fraudulent. Finally, Underwriters Laboratories Inc has issued a statement that the company intends to take whatever action necessary to stop the sender from misusing UL's name and identity.

Products & Services

This company offers testing for public safety.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.