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BBB Accredited Business since

Illinois Management and Marketing Group

Additional Locations

Phone: (815) 315-1925 View Additional Phone Numbers 5192 Harrison Ave, Rockford, IL 61108

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Illinois Management & Marketing Group is a Chicago insurance claim investigation and roofing company which assists homeowners in filing insurance claims and performs repairs on storm-damaged properties. Located in Rockford, IL, this company serves the far western suburbs of Illinois, including Marengo, Belvidere, Roscoe, Freeport, Byron, and Beloit.

This company performs free home inspections to examine storm damage and estimate the cost of repairs in order to ensure that homeowner's insurance covers all necessary repairs and does not leave the homeowner paying out-of-pocket costs. Illinois Management & Marketing Group will educate the homeowner on the claims process, guide the homeowner through the necessary documentation and forms, and work directly with the insurance company to receive the maximum coverage for the home in question.

In addition, the company works with licensed contractors to repair storm damage to roofing, siding, and gutters. Homeowners can choose between replacement of damaged tiles or a complete re-roofing, depending on the extent of the damage and the coverage provided by homeowner's insurance. Roofing options include asphalt, tile, stone-coated metal, and wood shake, which is a type of wooden shingle made from split logs rather than sawn wood. Gutters are seamless and custom-fitted on site. Siding choices include vinyl, metal, and fiber cement.

Visit the website for Illinois Management & Marketing Group to view their gallery of completed roofing, siding, and gutter projects, learn more about the insurance claim process, and request a free inspection for storm damage insurance claim coverage.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Illinois Management and Marketing Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Illinois Management and Marketing Group include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Illinois Management and Marketing Group
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: April 15, 2014 Business started: 01/01/2012 Business started locally: 01/01/2012 Business incorporated 01/01/2012 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Jeremy Couch, General Manager Mr. Jeff McCoy, President
Contact Information
Principal: Mr. Jeremy Couch, General Manager
Business Category

Roofing Materials Water Damage Restoration Contractors - Gutters Roofing Contractors Siding Contractors Insurance Inspection & Audits Other Building Material Dealers (NAICS: 444190)

Alternate Business Names
Products & Services

This company offers We specialize in a variety of services, including:

FREE Storm-damage inspection and estimate
Work with your insurer to provide necessary claim documentation
Roof repairs
Roofing materials from the best manufacturers includes asphalt, tile, stone-coated metal, wood shake
Gutters - seamless, custom fitted onsite
Siding - vinyl, metal and fiber cement choices

Customer Review Rating plus BBB Rating Summary

Illinois Management and Marketing Group has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.