Business ProfileforWilliams Roofing & Insulation, Inc.

**** was one of several roofing businesses that responded to an online request for a quote when we decided to look into repairing our roof. I should have known something was odd when I got home from walking the dogs and he was waiting outside our home in his car. He told me my husband had asked him to come over and give him information on roof repair (my husband did not invite him to our house). **** essentially wanted us to sign an agreement with him that made him our advocate when the insurance adjuster came out and that in exchange for his advocacy he would get the business of replacing the roof and gutters, if we did it. While we didnt sign the agreement and found him initially to be overzealous we decided to give him a chance. We told him the date the adjuster was coming out and did our best to keep him apprised of the time it was a moving target based on the adjusters schedule. Unfortunately for us, we also put **** in contact with the adjuster figuring they could more closely coordinate. **** contacted the adjuster so frequently the adjuster told me he had to turn off his phone the day he came to our house. I apologized and told him to deal with us and we would deal with **** so as to alleviate any friction. The next day, despite being asked not to communicate with the adjuster **** continued to communicate with both the adjuster and us in increasingly harassing messages in calls resulting in the adjuster blocking him and us asking him not to contact ** again. I would highly recommend choosing any other roofing professional (key word being professional).. ***** attitude was unprofessional and harassing I can only be thankful it came to light before we started working with him on our roof.. disaster averted.

We go to great lengths to attend to the needs of our customers. We are very sorry but could not keep up with the- making of appointments and being given the run around or calling/texting and being ghosted or being told to be somewhere with 15 minutes notice. We thanked you for the opportunity. We know your time is valuable. Our time is also valuable. Not all customers are the right fit for us.