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          Top Quality Roofing & Siding LLC has 1 locations, listed below.

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            Business ProfileforTop Quality Roofing & Siding LLC

            Roofing Contractors
            BBB accredited business

            At-a-glance

            Customer Reviews

            2/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/1/2013

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Business Details

            BBB File Opened:
            3/19/2012
            Years in Business:
            12
            Business Started:
            1/1/2012
            Business Started Locally:
            1/1/2012
            Business Incorporated:
            2/2/2012
            Accredited Since:
            4/1/2013
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Ms. Lynda Cruz, Corporate Manager
            • Mr. Ramon Cruz, Owner
            Contact Information

            Principal

            • Ms. Lynda Cruz, Corporate Manager

            Customer Contact

            • Ms. Lynda Cruz, Corporate Manager
            Additional Contact Information

            Fax Numbers

            • (630) 520-0569
              Other Fax

            Industry Tip

            BBB Tip: Hire a trusted roofing contractor to repair, replace roof

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/29/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Never new or heard of "PUBLIC ADJUSTER CONTRACT" in the past. They came to my house and wanted to check my roof for storm related damage for free. I said YES.* Date of contract signed -- September 27 2022 * 15% of all sums settlement pursuant to the insurance contract, if I refuse to have the Roof replacement done by Top Quality *************** Top Quality Adjusters demanded that I must sign the check received from the ************* and surrender to them for the Roof work to resume. (Check was issued on my name, **************. and Top Quality ************** all parties will have to sign to cash the check)* I said to them that I will pay 50% upfront and the balance upon completion.* I refused to sign the Final contract since I found few contentious points * Top Quality Adjuster's owner said to me that unless the Insurance check signed and given to them, they will not replace my roof and he told me not to waste his time and get out of his office. *Inspite of my repeated request to accept 50% money upfront, he was rude, hostile and was very discourteous.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Vicki V.

            2 stars

            08/22/2022

            Hired this company to put up new gutters on my house . They were told to check the wood . They did not do that . Now the gutters are falling down . And water has damaged ******* and inside my house . I would not recommend this company .

            Top Quality Roofing & Siding LLC Response

            08/23/2022

            When the gutters were installed on March of 2021 the wood fascia was fine. We came back to the home several times, customer stated corners of gutters were leaking but when we came out to the home on a rainy day gutters were fine and we added more sealant to the corners. Also when we came out the the home we did an inspection to the gutters that were installed, we noticed that the corner where the gutter was leaking was coming from the roof where the valley meets the gutter. This is where the customer is having leaks and the plywood is rotten underneath the shingles we stated in order to fix this issue we would have to remove shingles and replace rotten plywood and fascia that got damaged due to the roof. At this time when we stated that it was coming from the roof the homeowner stated she will be contacting her insurance to see if they would pay for a new roof and the water damage in her home. Also ****** her husband stated if the insurance did not pay they would pay for the roof out of pocket. After this we never heard back from the homeowner.

            Local BBB

            BBB of Chicago & Northern Illinois

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