BBB Accredited Business since

Second City Roofing & Const. Co., Inc.

Phone: (773) 384-6300 View Additional Phone Numbers 3006 W Diversey Ave, Chicago, IL 60647 View Additional Email Addresses

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Second City Roofing & Const. Co., Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Second City Roofing & Const. Co., Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Second City Roofing & Const. Co., Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 13, 1985 Business started: 07/01/1984 Business started locally: 07/01/1984 Business incorporated 10/14/1982 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500

Chicago General Information
Phone Number: (312) 744-5000

Type of Entity


Business Management
Mr. Edward A. Baker, President
Contact Information
Principal: Mr. Edward A. Baker, President
Number of Employees


Business Category

Roofing Contractors Commercial Roofing Siding Contractors Tuck Pointing Windows - Installation & Service Shingles Windows Windows - Wood Windows - Vinyl Exterior Designers Soffit & Fascia Contractor - Flat Roof Concrete Contractors Contractors - General Gutters & Downspouts Contractors - Gutters Home Improvements Mason Contractors Patio, Porch & Deck Enclosures Roofing Contractors (NAICS: 238160)

Alternate Business Names
Second City Construction Co., Inc.

Additional Locations

  • 3006 W Diversey Ave

    Chicago, IL 60647 (773) 491-5996 (773) 384-6300


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/6/2015 Problems with Product/Service
7/20/2015 Problems with Product/Service
4/13/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Roof repair performed in 2007 or 2008. Over the past couple of years there has been signs of damage caused by a leak or inadequate work. The drywall has buckled because of the accumalation on water and the wall paint has peeled. Second city has been contacted on several occasions over the past year or two and has yet to resolve the issue.

Desired Settlement: Repair or reimbursement

Business Response: Initial Business Response /* (1000, 5, 2015/04/01) */ Contact Name and Title: ****** ***** Customer Ser Contact Phone: XXXXXXXXXX Contact Email: ********************** We received the BBB complaint regarding the water damaged on the 1st and 2nd floor rear bedrooms. After discussing this with the owner we have both agreed for Second City Roofing to wait for a call from the homeowner informing us which day to return and repair the damaged bedroom walls. It is our intention to service this in an expeditious manner.

4/8/2015 Advertising/Sales Issues
11/12/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: ***** verbally agreed to replace gutter and soffits along with roof replacement. While writing contract he didn't mention that it is not included and when asked, he said it is not in the contract. Very deceptive way of doing sales. Not only after first verbally agreeing to do gutter and soffits, when his roof guy Paul came and checked, steve called and said that **** confirmed with what he thought and said it will cost $10,200. Didn't mention that it doesn't include gutter and soffit. Roof shingles color is also different from agreed upon. When I called for soffits, he is demanding another $600 and don't know if that includes gutter or not.

Desired Settlement: They come and do the gutter and soffits too without extra cost. Also put shingles of right color.

Business Response: Initial Business Response /* (1000, 6, 2014/11/12) */ Contact Name and Title: ****** ***** Contact Phone: XXX-XXX-XXXX Contact Email: ********************** Mr. ***** had new gutters and soffits installed in his property when he filed his complaint. We also have a written statement from Mr. ***** choosing the color that was installed which was "Duel Brown." We contacted Mr. ***** to confirm that the complaint of his has been completely satisfied. If you have any questions please feel free to give me a call at XXX-XXX-XXXX.