BBB Business Review

BBB Accredited Business since 04/01/2011

Rooftech Systems, Inc.

Find a Location

Phone: (630) 969-1910Fax: (630) 969-2120View Additional Phone Numbers402 Maple Ln, DarienIL 60561-4065 Send email to Rooftech Systems, Inc.

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BBB Accreditation

A BBB Accredited Business since 04/01/2011

BBB has determined that Rooftech Systems, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Rooftech Systems, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Rooftech Systems, Inc.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
12/22/2014Problems with Product / Service | Read Complaint Details
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Complaint
On 8-28-2014, I signed a contract and paid 1/3 down ($560.00) to **** ****** of Rooftech Systems Inc.
Since then, I've made numerous attempts to get **** to start or even schedule a start date. At one point, I visited his office/home, and he said he'd start on November 20 or 21st. He didn't.
Finally, on Nov. 28, I left a message on his answering machine that if I didn't hear back from him by Dec. 1 before noon, I would start complaints against him thru BBB.org and *** ****** ***** roofing accreditation. Have done so.

Desired Settlement
I want the terms of the contract fulfilled with excellent workmanship as soon as possible - before the end of the year 2014.

Business Response
this job has been scheduled and is to be done 12/11/14

Industry Comparison| Chart

Roofing Contractors, Contractor - Flat Roof, Soffit & Fascia, Snow Removal Service, Windows - Wood, Sheet Metal Work, Windows - Installation & Service, Skylights - Distributors, Siding Contractors, Roof Decks, Roof Cooling Systems, Contractors - Gutters, Gutter Leaf Guards, Gutters & Downspouts

Additional Information

top
BBB file opened: 07/05/1996Business started: 02/23/1995
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph 9th Fl
Chicago, IL60601-3218
(312) 814-4500
http://www.idfpr.com

BBB records show a license number of 10-4009295 for this company, issued by Illinois Department of Financial and Professional Regulation. Their web address is http://www.idfpr.com. The expiration date of this license is 06/30/2015.

Type: Department of Professional and Financial Reg.

Check License Status: https://www.idfpr.com/dpr/licenselookup/results.asp?&page=1&lic nbr=10-4009295&type2=LICENSE

Please note that governmental licensing information may not be current.

Type of Entity

Corporation

Incorporated: February 1995, IL

Contact Information
Principal: Mr. John Gorgol (Co-Owner)Ms. Deirdre Gorgol (Co-Owner)
Business Category

Roofing Contractors, Contractor - Flat Roof, Soffit & Fascia, Snow Removal Service, Windows - Wood, Sheet Metal Work, Windows - Installation & Service, Skylights - Distributors, Siding Contractors, Roof Decks, Roof Cooling Systems, Contractors - Gutters, Gutter Leaf Guards, Gutters & Downspouts

Alternate Business Names
Roof Tech Systems, Inc
Industry Tips
Home Remodeling Contractors
Contracts

Map & Directions

Map & Directions

Address for Rooftech Systems, Inc.

402 Maple Ln

Darien, IL 60561-4065

To | From

LocationsX

2 Locations

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Chicago and Northern Illinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Rooftech Systems, Inc. is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (630) 969-2120
  • (630) 654-9900
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips for Roofing Contractors

Home Remodeling Contractors
Contracts
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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.